John Michalopoulos - Head of Product, G4S Telematix

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Work Background

G4S TelematixHead of Product & Marketing

Nov. 2023Athens, Attiki, Greece · On-site

SpotawheelSenior Group Product Manager | Car Subscription, Finance & Insurance

Apr. 2022 - Nov. 2023Athens, Attiki, Greece- Successfully launched a car subscription product in three countries, achieving significant revenue growth and market share expansion. - Lead the development and delivery of innovative and customer-focused digital products for the Leasing, Finance, and Insurance functions within the company. - Collaborate closely with cross-functional teams to define product roadmaps, prioritize feature development, and ensure timely delivery of high-quality products. - Leverage technology and data to create new opportunities for the business and to enhance the customer experience. - Identify market trends and emerging customer needs through market research and analysis, and use these insights to inform product strategy. - Build strong relationships with stakeholders and partners to ensure alignment and drive successful product outcomes. - Drive continuous improvement in product development processes and practices to increase efficiency, quality, and speed to market.

efoodProduct Manager | Logistics / Delivered by efood

Oct. 2021 - Mar. 2022Athens, Attiki, Greece- Responsible for overseeing and driving the development and enhancement of the Delivered by efood product within the efood digital channels. - Created and maintained a comprehensive product roadmap, outlining the features, enhancements, and improvements to be implemented. - Worked closely with engineering, design, operations, and marketing teams to ensure a seamless integration

VodafoneProduct Owner - IoT (Vodafone Innovus)

Jan. 2021 - Oct. 2021Greece- Played a key role in the digital transformation of the company, driving the development and implementation of new digital products and services that enhanced the customer experience and drove revenue growth. - Lead the development and delivery of cutting-edge IoT products for the telecoms industry at Vodafone Innovus. - Manage a portfolio of products that span multiple business units and markets, and drive the strategic vision and direction of the product suite. - Work closely with cross-functional teams, including engineering, marketing, sales, and customer service, to define product roadmaps, prioritize feature development, and ensure that products are delivered on-time and to the highest quality standards. - Advocate for customer needs and passionate about using data and insights to drive customer-centric product development.

VodafoneDigital Product Owner - Web Channels

Jun. 2019 - Jan. 2021GreeceAs the Web Product Owner, I led and facilitated the vision, product-release plan and processes related to technology architecture for websites, ensuring robust review, testing and implementation through the entire web development life cycle. Defining requirements, I designed the website strategy and roadmap, prioritize capabilities, and led teams to develop and present solutions aligned with the technical and architectural vision of the product. Highlights of my contributions include: - Collaborate with cross-functional teams, stakeholders and management to present updated project metrics. - Positively impact customer operations by defining and setting expectations prior to delivery of new functionalities. - Closely study and analyze global industry trends, competitor activity and recommend strategy for future growth. - Integrate the planning function through comprehensive backlog management, meticulous iteration planning, and elaboration of user stories.

VodafoneDigital Business Analyst

Feb. 2018 - Aug. 2019GreeceI led and managed all aspects of implementing project delivery and handled vendor and business relationships. Highlights of my contributions include: - Streamlined digital deliveries by employing best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance. - Maximized ROI by identifying and implementing optimal design solution from project inception to execution.

Atcom Internet & Multimedia S.A.Digital Project Manager

Feb. 2015 - Feb. 2018GreeceAs a Project Manager at a well-established digital agency in Greece, I was responsible for defining project scope and creating detailed specification documents to guide the development for cross functional departments. Maintained client connect by handling daily communication. Conducted critical performance and quality testing for projects. Performed troubleshooting checks for service issues. Highlights of my contributions include: - Nurtured and grew relationships with high visibility clients such as OTE. Forthnet, Protothema, Pireaus Bank - Ran feasibility studies of new business development streams and project profitability simulations. - Received 4 recognition awards for launch of user-friendly websites for branding and e-commerce. ~ E-Volution Awards, Bronze, 2016- e-delivery website & e-order mobile app of Goody's. ~ Ermis Awards, Gold 2017- Interactive Digital ordering tables for Goody's store in Syntagma. ~ Ermis Awards, Silver, 2017-Development of omni channel strategies in websites, mobile apps and digital installations. - Co-ordinated with production teams for on-time deliveries of high quality products.

ClickMediaAccount/Project Manager

Feb. 2014 - Jan. 2015Athens, GreeceI actively participated in prospecting, pitching and closing new business in conjunction with the Sales Director. I developed solid knowledge of clients' brand and products by studying their business story and building strong communication channels. Highlights of my key contributions include: - Delivered revenue goals by acquiring new clients and creating new relationships while strengthening the existing ones. - Led the customer service role through constant monitoring of client need. - Steered the sale, creation and monitoring of Google AdWords campaigns for customers.

Volume and LightCo Founder

Jan. 2011 - Dec. 2014United KingdomIn an entrepreneurial capacity, together with the co-founders, created an innovative and effective plan for product delivery. I helmed the project management by conducting thorough study of fit to market of the product, negotiating for profitable contracts and designing the final product. Highlights of my contributions include: - Developed an elegant and user-friendly website for the company together with software developers and designers. - Analysed website metrics using Google Analytics and Webmaster Tools. - Designed a custom floor plan tool with the development team

New IconAssistant Project Manager

Jan. 2008 - Dec. 2011- Implementing information of pricing analysis, cost/ benefit analysis, to improve process, under the supervision of division manager. - Preparing proposals and budget analysis for customers. -Creating and track project plans, composing weekly reports and supervising throughout the project life cycle. - Discuss and identify customer needs, finding the best possible solution in terms of personal and budget criteria - Development of the designers project and bring them to practical fruition.