Carlot Promotions IncProject Manager / Project Coordinator
Jan. 2016 - Jan. 2021Springfield, Virginia, United StatesMy position at Carlot consisted of directing a diverse range of projects, creating content, and managing business processes for a company specializing in auto dealership promotional supplies and branded merchandise. I provided marketing, copywriting, customer service, and project management services including directing a complete new website build, creating blog content, drafting product descriptions, and providing graphic design services. I also planned, organized, and attended trade shows as corporate representative, to build brand awareness and generate leads, and engaged in client-facing sales and marketing, as well as new and existing product sourcing. This required a great deal of logistics coordination for both international and domestic shipping, and close collaboration with overseas suppliers, clients, customs officials, and shipping agents. I coordinated order processing, and providing direct oversight and project management for large orders from inception to completion. Some of my more notable achievements at Carlot are highlighted below. ~ Played a pivotal role in increasing sales, revenue, and customer satisfaction by developing and implementing streamlined order processes and dramatically improved customer communication policy. ~ Drafted and submitted two provisional patent applications for marketing purposes, and two successfully granted trademark applications. ~ Produced graphics and content for highly effective email marketing campaigns using MailChimp. ~ Instrumental in the successful acquisition of $3.5M contract for KN95 Protective Masks in 2020; managed the entire order from international sourcing, regulatory compliance, shipping and logistics, contract terms & negotiation, payment, client communication and more. ~ Utilized exceptional negotiating and strategic communication skills to navigate extremely adverse logistics issues resulting in a refund from the shipping carrier of more than $120K in expedited shipping costs.