Joana Mota

Concierge & Rentals @Quinta do Lago

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Joana Mota has distinguished herself as a leading figure in luxury hospitality through her role as Concierge & Rentals Manager at Quinta do Lago. Under her leadership, the resort achieved a 30% increase in guest satisfaction scores, earning it the prestigious "Best Luxury Resort in Europe" award from the Global Hospitality Awards. Joana spearheaded the development of an exclusive VIP guest program, enhancing personalized services and boosting repeat bookings by 40%. Her innovative approach to guest experiences was further recognized when she successfully coordinated the largest private event in the resort's history, hosting over 500 international dignitaries and celebrities.

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