Michael Phung

Data/Business Intelligence Analyst @Augmedix

Data Scientist✔️ ITData AnalystBI Analyst

I am a seasoned Data/Business Intelligence Analyst currently serving at Augmedix, a leading technology-driven healthcare company. With a strong foundation in data analytics, I am adept at leveraging data-driven insights to drive business improvement and performance. I possesses strong technical skills in various analysis tools (Sisense, Looker, Tableau, Power Bi) and programming languages (SQL/Python), which allows me to be proficient in translating complex data into clear and actionable business strategies. My extensive experience spans across various sectors, where I have consistently assisted companies in making strategic decisions based on data analysis. I have a MA in Data Analysis, cementing my expertise in data management and business intelligence. My commitment to integrating technology and business strategies allows me to be at the forefront improving business insights.

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Work Background

AugmedixOperations Data Analyst

Feb. 2022Denver, Colorado, United States

Colorado State University-Global CampusData Analyst Lead

Apr. 2019 - Feb. 2022Supporting the university mission by driving results from surveys, behavioral data analysis, data analytics and reporting by utilizing analytic tools such as Tableau, SQL and ETL. Support and lead a team of data analysts to help manage projects and reporting requirements across multiple departments and stakeholders. Lead and support team skill growth and take lead on discovering more analytics opportunities like predictive analytics.

Lumen (Formerly CenturyLink and Level3)Business Analyst

Apr. 2016 - Apr. 2019Broomfield, CO• work with cross-functional teams to prevent billing errors through validating up-front requirements and data accuracy of incoming requests for installs, renewals and disconnects • Run frequent audits of the billing system to ensure 100% billing accuracy for customers • Utilize Microsoft SQL Server, Excel, SSIS and SSRS for reporting, automation, and analysis

SandozData Analyst

Aug. 2015 - Feb. 2016Broomfield, COShort term contract position • Provide support to the Continuous Process Verification program for the commercial product line. • Retrieval and compilation of in-process physical data and analytical testing results for further analysis and trending • Manages the archival of documents for the department and interfaces with both company personnel for internal archives and external contractor for external archives • Preparation of reports and supporting data using mainly MS Excel, and MS Word (Includes document writing, advanced formulas, pivot tables, charts, and creation databases)

Jackson Lewis P.C.Data Analyst

Jan. 2014 - Aug. 2015Denver, CO• Support attorneys by preparing in depth and complex analysis for mediation and litigation based on state and federal employment laws • Communicate and collaborate with other attorneys and analysts to determine data needs, determine plans of action and next steps for litigation • Main VB developer on staff. Reviewed and edited current macros and created new macros to automate reporting more efficiently • Use various tools to create reports and analysis (Formulas, pivot tables, and graphs in Excel, writing VBA to automate reports)

Urban Lending SolutionsResearch Analyst

Feb. 2012 - Jan. 2014• Supported Research Analyst group in making sound decisions related to data collection, data analysis, methodologies and design • Conducted research to collect and assemble data – responsible for running queries and creating and developing requested reports for the client, Bank of America • Used various tools to create reports and analysis (Formulas and pivot tables in Excel, writing VBA to automate reports, SQL and Sharepoint to pull data and run reports)

Westwood CollegeRetention Coordinator

Mar. 2009 - Nov. 2011Westminster, CO• Created complex reports and spreadsheets with MS Excel utilizing complex formulas, pivot tables, and format tools. • Used multiple databases and related queries for collecting and analyzing attrition data, student surveys and building complex metrics for student services • Collaborated with project management team on implementation of initiatives • Developed diverse ways to analyze retention data including forecasting and projecting attrition numbers by month and term, students academically at risk, and drop reason. • Presented findings to executives and management, as well as participating in process improvements • Worked with a student population of up to 250 to audit degrees, track performances, and advise/coach at-risk students to improve retention and performance

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