Mateusz Zalewski - Tutor, Tutlo.com

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Work Background

RemotasksPrompt Enginner

Feb. 2024Remote · Remote

Tutlo.comEnglish Tutor

Jan. 2024Remote · Remote

Fundacja Musica Docet (Foundation)Secretary Board of Directors

Jan. 2019Warszawa i okolice

Self-employedIndependent Translator

Jul. 2016Warszawa, Woj. Mazowieckie, PolskaPolish-English; English-Polish Translations Technical Translation: Foundry & Production Transcription of old court and legal documentation Translation of contracts, procurement queries Application and website language localization Writing articles and academic essays per request Research and Executive Summary writing Creating infographics, visualizations, presentations, network renderings Creating 2d animations and simple graphics per request

Stefanini EMEASenior Help Desk Technician

May. 2023 - Aug. 2023Remote

Lionbridge TechnologiesLinguist

Apr. 2021 - Jun. 2021Warszawa i okoliceTranscreation, translation and creation of content.

Lionbridge TechnologiesLinguist

Feb. 2021 - Mar. 2021Various linguistical and translational tasks.

Ricoh PolandTechnical Customer Support - Tier II

Oct. 2020 - Feb. 2021Warszawa, Woj. Mazowieckie, Polska*Operating system functionality issue resolution *Remote software installation and troubleshooting *VoIP configuration and procurement with providers *Mobile device management *Malware/Virus detection, removal and reporting *Workstation and peripheral diagnostics support *Contact with Customer Relationship Management *Assistance in creating an update for know-how library *Providing technical guidance to first tier technicians *Ad-hoc provisional training sessions * Updating cases and communicating with the customers * Post-mortem review of cases, clearing the backlog. * Co-operation and sustained communication with points of contact * Assistance with VPN configuration * Network administration in 0365, Azure, Active Directory, Windows Server 2012, 2016 * Creative issue resolution and research * Remote licensing for Adobe Products and assistance with installation * Working with different client infrastructures, hybrid servers etc. * SPAM filtering and blocking, SPAM policies.

Lionbridge TechnologiesLinguist

Nov. 2020 - Dec. 2020One-Time Project. Creating corporate emails on various subjects for further AI Processing.

Lionbridge TechnologiesData Translation Project

Mar. 2020 - May. 2020Warszawa i okoliceArtificial Intelligence Project via WorkMarket Platform

Wincor Nixdorf TechnologyTechnical Support Officer

Oct. 2015 - Jan. 2016Warszawa, Woj. Mazowieckie, Polska

Royal Bank of Scotland BusinessJunior AML Analyst

Oct. 2014 - Jan. 2015Warszawa i okolice

Mondelēz InternationalSpecjalista ds. wsparcia IT

Sep. 2013 - Jan. 2014Warszawa, Woj. Mazowieckie, Polska* Multicultural user support, skillful understanding of user issues and needs * Registering calls in many ticketing systems (BMC Remedy 7.1 & 7.6, HP SM7, HP Digital Workflow) * Issue/Incident/Change Management (Problem management, root cause analysis, SLA’s) based at ITIL * Coordinating work between local and global IT departments * Administration of users/computers via Active Directory in many domains (creating OU’s, DL’s, migration users between domains) * Administration of users via BlackBerry Enterprise Server (4.1.6 and above) * Administration of SAP’s systems users (security) * Administration of computers via RDP

GuestTek Interactive Entertainment Ltd.Junior Network Analyst

Jun. 2012 - May. 2013Warszawa, Woj. Mazowieckie, Polska•Troubleshooting offline WAPs • Troubleshooting offline Switches (Physical TS) • Resolving Slow Network Issues • Inter-departmental communication • Troubleshooting offline Servers • Discovering Network LOOP's • Assigning Public IP's • Troubleshooting with the ISP • Troubleshooting PMS issue • Troubleshooting System Errors • Clearing Subnets/IPs/Public IP's using IPtables or IPChains • Changing Server Time (along with Equipment Synchronisation • Checking on Standard Server Processes (ex. dhcpd, postfix, sendmail, java) • Checking the Status of Servers • Utilizing ticketing system for capturing/responding to customers requests • Troubleshooting internet connectivity issues both from the guest's side and the hotel's server side • IT Support for Hospitality Industry in North/South America, Europe and Australia • Analyzing incoming and outgoing traffic, diagnosing network connectivity issues, slow network issues, minor network administration role • Diagnosing the physical/logical layers of the network for any errors • Real-time problem identification and solution • Interviewing the guests to detect the symptom and offer a solution