Requests
3
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Work Background
RemotasksPrompt Enginner
Feb. 2024Remote · Remote
Tutlo.comEnglish Tutor
Jan. 2024Remote · Remote
Stefanini EMEASenior Help Desk Technician
May. 2023 - Aug. 2023Remote
Lionbridge TechnologiesLinguist
Apr. 2021 - Jun. 2021Warszawa i okoliceTranscreation, translation and creation of content.
Lionbridge TechnologiesLinguist
Feb. 2021 - Mar. 2021Various linguistical and translational tasks.
Lionbridge TechnologiesLinguist
Nov. 2020 - Dec. 2020One-Time Project. Creating corporate emails on various subjects for further AI Processing.
Ricoh PolandTechnical Customer Support - Tier II
Oct. 2020 - Feb. 2021Warszawa, Woj. Mazowieckie, Polska*Operating system functionality issue resolution
*Remote software installation and troubleshooting
*VoIP configuration and procurement with providers
*Mobile device management
*Malware/Virus detection, removal and reporting
*Workstation and peripheral diagnostics support
*Contact with Customer Relationship Management *Assistance in creating an update for know-how library
*Providing technical guidance to first tier technicians
*Ad-hoc provisional training sessions * Updating cases and communicating with the customers
* Post-mortem review of cases, clearing the backlog.
* Co-operation and sustained communication with points of contact
* Assistance with VPN configuration * Network administration in 0365, Azure, Active Directory, Windows Server 2012, 2016
* Creative issue resolution and research
* Remote licensing for Adobe Products and assistance with installation * Working with different client infrastructures, hybrid servers etc.
* SPAM filtering and blocking, SPAM policies.
Lionbridge TechnologiesData Translation Project
Mar. 2020 - May. 2020Warszawa i okoliceArtificial Intelligence Project via WorkMarket Platform
Fundacja Musica Docet (Foundation)Secretary Board of Directors
Jan. 2019Warszawa i okolice
Self-employedIndependent Translator
Jul. 2016Warszawa, Woj. Mazowieckie, PolskaPolish-English; English-Polish Translations Technical Translation: Foundry & Production Transcription of old court and legal documentation Translation of contracts, procurement queries Application and website language localization Writing articles and academic essays per request Research and Executive Summary writing Creating infographics, visualizations, presentations, network renderings Creating 2d animations and simple graphics per request
Wincor Nixdorf TechnologyTechnical Support Officer
Oct. 2015 - Jan. 2016Warszawa, Woj. Mazowieckie, Polska
Royal Bank of Scotland BusinessJunior AML Analyst
Oct. 2014 - Jan. 2015Warszawa i okolice
Mondelēz InternationalSpecjalista ds. wsparcia IT
Sep. 2013 - Jan. 2014Warszawa, Woj. Mazowieckie, Polska* Multicultural user support, skillful understanding of user issues and needs
* Registering calls in many ticketing systems (BMC Remedy 7.1 & 7.6, HP
SM7, HP Digital Workflow)
* Issue/Incident/Change Management (Problem management, root cause
analysis, SLA’s) based at ITIL
* Coordinating work between local and global IT departments
* Administration of users/computers via Active Directory in many domains
(creating OU’s, DL’s, migration users between domains)
* Administration of users via BlackBerry Enterprise Server (4.1.6 and above)
* Administration of SAP’s systems users (security)
* Administration of computers via RDP
GuestTek Interactive Entertainment Ltd.Junior Network Analyst
Jun. 2012 - May. 2013Warszawa, Woj. Mazowieckie, Polska•Troubleshooting offline WAPs
• Troubleshooting offline Switches (Physical TS)
• Resolving Slow Network Issues
• Inter-departmental communication
• Troubleshooting offline Servers
• Discovering Network LOOP's
• Assigning Public IP's
• Troubleshooting with the ISP
• Troubleshooting PMS issue
• Troubleshooting System Errors
• Clearing Subnets/IPs/Public IP's using IPtables or IPChains
• Changing Server Time (along with Equipment Synchronisation
• Checking on Standard Server Processes (ex. dhcpd, postfix, sendmail, java)
• Checking the Status of Servers
• Utilizing ticketing system for capturing/responding to customers requests
• Troubleshooting internet connectivity issues both from the guest's side and the
hotel's server side
• IT Support for Hospitality Industry in North/South America, Europe and
Australia
• Analyzing incoming and outgoing traffic, diagnosing network connectivity
issues, slow network issues, minor network administration role
• Diagnosing the physical/logical layers of the network for any errors
• Real-time problem identification and solution
• Interviewing the guests to detect the symptom and offer a solution
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