Lena Ansorge - Technical Writer, FreeScribe.cz

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Work Background

Red HatPrincipal Technical Writer

Oct. 2022Czechia · RemoteDeveloping product documentation for Foreman/Red Hat Satellite Participating in content strategy and structure improvement Mentoring junior colleagues on the team Open-source environment Docs-as-Code with AsciiDoc and git/GitHub/GitLab Modular documentation, User Stories

FreeScribeMaster of Technical Documentation

Feb. 2021Technical documentation services and solutions tailored for each client

Applifting ČeskoLead Senior Technical Writer Contract

Mar. 2020 - Feb. 2021Czech RepublicTechnical Writing for Software Developers Documentation of REST APIs and integrations built on REST APIs (OpenAPI/Swagger) Very basic BE development in Node.js (code samples) Architecting of Technical Writing Solutions Project Management (Business Analysis, Planning, Budgeting, Negotiating) Team Leading & Mentoring Documentation Management

DX HeroesLead Senior Technical Writer Contract

Oct. 2020 - Jan. 2021DevOps-Oriented Technical Writing Technical Editing, Style Guide Creation, Terminology Management Minor Project Management Minor Documentation Management Minor Recruitment of Technical Writers

CZ.NIC, z.s.p.o.Guarantor of Documentation

Aug. 2019 - Feb. 2020Prague, The Capital, Czech RepublicEquivalent to Lead Technical Writer In addition to my previous role: - training and mentoring an entry-level technical writer - contributing to UX design - teaching a one-day course on SW documentation (even before this role) - presenting at conferences (even before this role) - organizing an annual workshop for techwriters (even before this role)

CZ.NIC, z.s.p.o.Technical Writer

Jun. 2015 - Aug. 2019Prague, The Capital, Czech RepublicDomain name registry & various web information systems Technical department (software development & operations) Open-source environment Implemented the documentation process and proposing improvements thereof Suggesting strategy, architecting and developing content for docs of key registry systems Authoring mostly single-handedly but cooperating with developers, QA, marketing & others Writing docs for non-tech users, admins and even developers Maintaining docs well-structured and up-to-date (including an internal wiki) Preparing training materials occasionally Supporting documentation endeavours in other departments And how? Of course: Single-sourcing as much as possible (reStructuredText format) Managing content with Git Preparing documents for publishing (Sphinx, LaTeX, HTML/CSS) Scripting as needed (bash, Python) Designing graphics like icons and drawing diagrams (GIMP, Draw.io) And loving it!

Vojenský technický ústav, s.p.Technical Writer (Research & Development Employee)

Sep. 2007 - May. 2015Prague/Brno, Czech RepublicProducts for the Czech Air Force. Military Technology Institute - Section of software research and development. Authoring of user manuals conforming military standards Document print preparation (DocBook, LaTeX, MS Word) Additional scripting (Windows batches, bash, XSLT, XPath, RE, Python) SW beta-testing (usability of GUI and functionality in general) Documentation of SW-related processes (ISO 9001, ISO/IEC 12207) Design of simple graphic elements (icons, splash screens using GIMP)

Masaryk UniversityUndergraduate Research Assistant

Jul. 2004 - Aug. 2004Natural Language Processing Laboratory, Faculty of Informatics Text processing (SGML, XML, OpenDocument<->simple XML roundtrip) with XSLT, Python and bash on Linux