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Work Background
AccentureSalesforce Technical Solution Architect
Jun. 2021San Francisco Bay AreaWork
BCforwardProject/Program Manager
Mar. 2021 - Jun. 2021Salesforce Functional Lead for Amazon Logistic Training Tracker implementation.
Krystallize TechnologiesLead Application Developer
Sep. 2019 - Mar. 2021San Francisco Bay Area• Responsible for Design, develop, test, document, and deploy high-quality business solutions on the Force.com platform.
• Review and understand business requirements and create functional prototypes to address them. • Developed applications using appropriate methods and techniques.
• Customized with Apex, Visualforce, Triggers, HTML, CSS, JavaScript, and other technologies. • Salesforce Administration to Manage Users, Workflow, planning, and budgeting processes used within the sales organization.
• Responsible for data migration & integration tools and methodologies.
• Support(24x7) and handle daily bug fixes and problems as they come up.
• Working in a global cross-functional environment and flexible to changing priorities. • Support to project team members; Constantly monitor and report on the progress of the project to all stakeholders; Ensure that issues are escalated and flagged immediately.
Calypso TechnologySenior Application Administrator and Developer
Jan. 2016 - Sep. 2019San Francisco Bay Area• Hands on experience implementing Single SignOn of Salesforce with Office365
• Integrating SurveyMonkey with Sales Cloud • Integrating NetSuite with Salesforce Contract management using Dell Bhoomi Connecter
• Salesforce Administration to Manage Users, Workflow, planning, and budgeting processes used within the sales organization.
• Responsible of data migration & integration tools and methodologies.
• Support(24x7) and handle daily bug fixes and problems as they come up.
• Working in a global cross-functional environment and flexible to changing priorities. • Support to project team members; Constantly monitor and report on progress of the project to all stakeholders; Ensure that issues are escalated and flagged immediately.
Calypso TechnologyApplication Administrator
Jan. 2014 - Dec. 2015San Francisco, California• Created new User Accounts and assigned Profiles as per their role in the role hierarchy.
• Defined Org wide default to restrict access from users.
• Created Data Validation rules and Formulas as per business requirements.
• Performed with various salesforce.com Standard objects like Opportunity, Price Book, Products, Accounts, Contacts, Reports, and Dashboards.
• Designed and Implemented the Custom opportunity stage which drives by custom milestones, made a couple of automation based on what milestone has completed then the stage gets automatically updated.
• Designed and Implemented a request custom object which taken care of the SOW Approval process.
• Customized Request object with workflows and approval process so who can make approval/rejections.
• Email Notification with every transaction based on business requirements.
• Creating an Account team, maintain a sales team of opportunities. • Custom formula that calculates booking price-based discount and other factors.
• Change Management enhance business requirement using change management. • Packaged and Deployed customizations from Sandbox to other environments.
• Designed, developed, and deployed Apex Classes, Controller Classes, Apex triggers for various functional needs in the application. • Experience in using Apex Data Loader for various data-related operations like data inserting, updating, deleting, and exporting. • Implemented security access to the user profile by creating Object-level security, field-level security and record-level security. • Experience working with Salesforce.com sandbox and production environments.
• Performed Administration, Configuration, and Implementation of Salesforce applications. • Implemented Apex before Insert, Before Update, After Insert, and After Update, Triggers to meet the business Process.
• Generated different kinds of reports and Dashboards as per the user’s requirements.
• Created different workflow rules and approval processes for custom objects.
Calypso TechnologySalesforce Administrator
Oct. 2012 - Jan. 2014San Francisco Bay Area• Hands-on experience in Lead Automations, Lead Nurturing, Lead Assignments, Lead Data Manipulation, Lead Import /Export.
• Account Creation, Lead Conversion, Data.com, Merge Accounts, Duplicate Management, Matching Rules, Duplicate Rules, Transfer Account, Import / Export Accounts.
• Hands-on experience in Pardot integration with salesforce, Email Template, Form Creation, Landing Pages, Import Existing Prospects. • Creating apex and triggers for validations and functionality.
• Designing and developing workflow rules and validation rules.
• Manage users, public groups, profiles within the Salesforce CRM.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization. • Implemented security and sharing rules at an object, field, and record levels for different users.
Calypso TechnologySoftware Engineer
Mar. 2002 - Oct. 2012San Francisco Bay Area• Developed interactive and user-friendly web pages using PHP, JSP, CSS, HTML, JavaScript.
• Designed and Developed a Customer portal for calypso’s clients where they can report Bug, Advice and Enhancement.
• Designed and Developed a Software Download system where clients can download calypso’s recent release as well other releases where clients have purchased support.
• Developed software download tracking system, where Calypso knows when and where the client has downloaded releases files.
• Developed case search tool where the client can search any case with/out filter also gave the ability to download results in CSV format.
• Developed case Save as draft system so the client can come back and finish creating a case from draft.
• Collaboration of customer portal with customer success product support system, where case raised by client will access by internal helpdesk support Eng.
• Designed and Developed a Legacy Product support system (Helpdesk). • Created separate record types for Support Bug, Enhancement, and Advice so the support person can get the required information to give support created by the client.
• Created different reports for different business levels. • Reporting scheduling and delivering into recipient’s Inbox.
• Designed internal release management system so it can be available for internal departments.
• Email notification for every transaction happened into Helpdesk OR customer portal.
• Developed Case auto assignment feature based on client, group, region and support manager. • Developed P6 Escalation system which Product manager can escalated, and it accelerate case support.
• Collaboration of helpdesk system and P6 Escalation system.
• Automation of current owner of P6 Escalation system.
• Developed reports to meet business requirement on escalation system.
Future Technologies, IncSoftware Engineer
Nov. 2001 - Mar. 2002Rahway, New Jersey
SatyanetDeveloper
Jun. 2001 - Nov. 2001
Arnitec Software Pvt; LtdSoftware Engineer
Jun. 1999 - Nov. 2000
clubgreetings.comDeveloper
Sep. 1998 - Jun. 1999Http://www.acmacomputers.com
Http://www.clubgreetings.com
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