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Work Background
U.S. BankLead, Visual Interaction Designer
Feb. 2022RemoteI lead design for a small agile team that works within corporate payment services. We partner with the design systems team, a11y consultants, and our content COP, to simplify content, optimize components, and reduce friction and page count across our application.
Ameriprise Financial Services, LLCSr UX Designer
Sep. 2021 - Nov. 2021RemoteI worked across four teams. Most of my days were spent updating a system used to organize new client information into a template for financial advisors. It was designed in PowerPoint but linked to another company's technology. My responsibilities encompassed enhancing multiple screens within this system and working on its future vision if it were to be made with React components.
Edward JonesSr UX Designer
Apr. 2021 - Sep. 2021RemoteI collaborated with an agile team of designers, developers, and researchers as a member of the Goal Foundations team. My primary responsibility involved optimizing questionnaires, dashboards, contextual information (UX Writing), and ensuring accessibility compliance.
CoreLogicUser Experience Designer
Oct. 2020 - Jan. 2021Irving, Texas, United StatesI served as the Payment Decisions UX Design Advisor within the DigitalTax Platform. My role entailed conducting user research, facilitating design workshops, crafting and evaluating various UI deliverables, and prototyping final designs. Our design team at labs leveraged tools such as Sketch, Abstract, and Zeplin for our design workflow. Additionally, I utilized InVision Studio for animating prototypes when required and employed a range of other tools for research and user testing.
Burlington Code AcademyAssisting UX Design Instructor / Content Creator
Jun. 2020 - Oct. 2020RemoteI supported students who needed additional help in a one-on-one capacity within the class period and occasionally through approved online channels outside class periods. I helped write tutorials and briefs for design tools and in-person activities. I also gave small talks on best design practices and taught students how to use Figma.
DialexaProduct Designer
Aug. 2019 - Jun. 2020Dallas/Fort Worth AreaAt Dialexa, we were a versatile full-stack development and design agency, creating both physical and digital products. We worked with companies large and small, offering innovative and intuitive solutions. My role at Dialexa centered on UX research, web design, and conversational design for logistics, finance, and cybersecurity sectors.
CaptureUX Designer
Mar. 2018 - Aug. 2019Greater Los Angeles AreaCapture was a networking app for amateur photographers, aspiring models, and new businesses. I've led UX research, helped interview target users, created a competitive analysis, drafted personas, and designed high-fidelity wireframes for the application. I hired a business team that took over redrafting my competitive analysis, and I worked with a senior designer to polish the final draft of the MVP designs ready for developer handoff.
CrowdidFounder / Designer
Nov. 2015 - Jan. 2018Greater Chicago AreaCrowdid is a concept app I worked on for over two years while learning design foundations. I conducted all the UX research and design. I used various agencies in Chicago and Los Angeles to build a marketing strategy, redraft a competitive analysis, priced out the build, created a timeline, drafted a proforma, and made a pitch deck. I also formed a team of SME's in 3 cities who helped me mold the idea.
Detroit Public TelevisionFundraising Consultant
Jun. 2015 - Dec. 2015Wixom, MII worked for Detroit Public Television through Donor Development Strategies LLC to drive awareness of public television programming. We raised funds by delivering polished membership appeals right to the doorsteps of prospective donors.
Detroit Business ConsultingSales Representative
Mar. 2015 - Dec. 2015Troy, MII was taught how to conduct B2B sales. I learned how to effectively talk to between 40 to 50 business owners a day, and sell them on converting their TV services to Comcast Business. I gained confidence in public speaking, and how to build quick rapport.
TDFinancial Services Representative
Jan. 2013 - Dec. 2014Burlington, Vermont AreaI obtained a Life, Accident & Health Insurance license, and completed FSR sales training in Boston before beginning to work as an FSR inside the Burlington, VT branch. I occasionally took on a dual role as FSR and Customer Service Representative where we were the primary contact and resource for large/complex credit needs within the store, consistently providing exemplary Customer Service through selling and cross-selling a wide range of banking products.
TDTeller
May. 2012 - Aug. 2012I processed customer transactions for a variety of routine financial transactions including check cashing, withdrawals, and deposits.
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