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Work Background
LibertySenior Application Analyst
Jan. 2018Downey, California, United StatesAs a Senior Application Analyst at Liberty Utilities, I successfully led SAP migration projects, managed Rate Changes for multiple utility companies, and troubleshooted billing issues with a focus on customer service. • Implemented and maintained User Segregation of duties for ERP system.
• Provided troubleshooting support for the Finance team on Purchase Orders.
• Developed custom UBE's and Apps for JD Edwards EnterpriseOne Tools 9.2 implementation.
MEMORIALCARE HEALTH SYSTEMHealthcare Analytics Developer
Jan. 2010 - Jan. 2017Fountain Valley, CaliforniaHealthcare Analytics Developer (2014-2017)
Worked with clients to determine business requirements, priorities, define Key Performance Indicators and developed Business Intelligence and Data Warehouse strategies. Designed and documented dashboards, alerts, and reports. Provided leadership in facilitating information gathering, structured documentation, and presentation of findings to all levels of management. Met with end users and documented their query, analysis and reporting needs. Interacted with database administrator to design and prepare conceptual schema for Universe and identified specifications for the Universe.
• Created canned reports with various complex features. Used SAP Business Objects to develop an Enterprise Perioperative Datamart for complete EPIC OpTime and GE ORMIS data reporting system. • Collaborated on training programs and authored training materials and trained 100’s of end users on Business Objects Products, which resulted in reducing the requests sent to IT department by 50%. • Executed information seeking project to determine what users were accessing information without appropriate authorization. Built a dashboard on the front end, reducing data breaches by the 1000’s. The Oracle/SAP Business Objects system is still in production for the MHS Compliance Department. Business Intelligence Developer (2010-2014)
Maintained and enhanced Universes based on a financial database. Created alerts and implemented ranking in reports. Analyzed existing Universe and Database to enhance the system and created a new platform. • Utilized a design process that included preparation of flow charts, entity relationship diagrams, designing table structures, normalization/demoralization and defining integrity constraints.
• Worked as an SAP Business Objects System Administrator on support issues and server migrations.
Southern California Edison (SCE)Senior Business Objects Project Manager – Major Business Customer Division
Jan. 1991 - Jan. 2010Rosemead, CaliforniaSenior Business Objects Project Manager (2006-2010)
Designed and implemented various database tools to support Edison’s Major Commercial Accounts clients with a single data source for many complex data analysis. Collaborated with technical experts and business units to determine the best possible BI solutions. KPI Reports development in Business Objects and Universe Design. Analyzed the business functional requirements and streamlined the testing activities. Documented technical development of all data sources and business processes.
• Developed Crystal Xcelsius Dashboard tools based on SCE customer base by kW ranges.
• Designed and implemented reporting and analytics using SAP Business Objects to quickly answer governance, risk management, and compliance data requests.
• Team Lead in gathering requirements, data mapping, analysis, user acceptance testing and project documentation for all BI Projects. Directed focus groups and one on one sessions with the business units to gather and analyze the real business requirements. Business Objects Project Manager (2002-2006)
Designed, implemented and deployed the Business Objects core suites of applications to assist clients with their centralized reporting systems. Implemented and deployed Web intelligence version 2.6.3 (Oracle, Win2k). IT Business Analyst (1995-2002)
Implemented QA standards and testing methodologies for large enterprise GUI and Web Application using use case documents, functional specifications and business requirements. Functional, negative, regression, system integration, acceptance, load/performance, security, browser compatibility, and performance testing. IT PC Specialist (1991-1995)
Provided in-house support for Rate Analyst Tool (EnCost). Provided Access development for various mainframe data.
• Analyzed and consistently resolved problems in an efficient and time-saving manner.
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