Tim Henry

User Service Specialist II @University of Houston-Downtown

United StatesArt ProducerSinger✔️ IT🎥 Entertainment

Provides basic to intermediate support to students, faculty and staff covering five operating systems environments and associated hardware and software. May assist with the creation and maintenance of computer accounts. •Analyzes computer user problems and recommends and implements hardware and software solutions. • Installs and configures software components on various operating systems. • Maintains Computer Server resources; may teach or provide hands-on computer courses and workshops • Analyzes computer needs of department and provides assessment of technology trends in computer systems. • Facilitates network assignments by gathering information and disseminating requests and results. •Schedules office visits, troubleshoots computer problems and diagnoses causes, and performs other job-related duties as assigned.

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