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Work Background
Collab ITIT Manager Enhancements & Support
Jan. 2023San Luis Potosí, San Luis Potosí, Mexico• Responsible for managing the development, enhancement, and maintenance of Oracle systems, including Oracle ERP, Oracle Cloud, and related modules. • Lead an internal and external team to ensure compliance with deliverables on time and date. (These teams are made up of developers, testers, technical leads, principal engineers, and project managers).
• Communicate the portfolio of initiatives to the main stakeholders: IT Country Managers, COOs and SVPs of the business lines,
• Interaction with regional leaders, SMEs and CoE leaders to provide any overview of trends and present suggested actions.
• Maintain standards, processes and procedures for Incident and Request management in ServiceNow.
• Participate in regional technology planning to provide recommendations and anticipate future service needs for the area (Build IT Solutions based on AWS), SaaS.
• Cloud Computing: Expertise in platforms such as AWS, Azure, and Google Cloud, with experience in infrastructure migration and developing cloud-native solutions.
• Systems Integration: Skilled in integrating multiple heterogeneous systems, ensuring interoperability and data cohesion.
• Project Management: Capable of leading IT projects from conception to delivery, ensuring timelines and budgets are met.
• Agile Methodologies: Implementation of agile practices and DevOps to enhance team collaboration and accelerate development cycles.
• Information Security: Designing secure architectures that comply with regulations and protect critical business data.
• Lead an internal and external team to ensure compliance with deliverables on time and date. (These teams are made up of developers, testers, technical leads, principal engineers, and project managers).
• Performing trend analysis of important services or historical activities and KPIs
ABBTime Zone Manager for Americas Region
Sep. 2015 - Jan. 2023San Luis Potosí, MexicoSLA´s with multiple vendors, Ongoing operation,
• Transition and Transformation for existing projects, cut over Operation,
• Definition and execution of a general strategy for the Region based in a business requirement.
• Core Software Platform Tower is responsible for: Active Directory, Messaging Services (Lotus Notes, O365, instant messaging), Federations Services, SharePoint Services, IP Services, and PKI Services, managing 220,000 end users in all over the world.
• Develop dashboards in Power BI with connection to the different company databases, analyze the needs of the organization and translate into technical specifications.
T-Systems MéxicoHead of CES & Engagement Manager for America Region.
Jun. 2008 - Aug. 2015Puebla, MexicoResponsible for managing CES services; Central end User Support; the follow technologies: SharePoint, Citrix Services, Active Directory, Packaging-Scripting, Messaging (Lync, Traveler, Software Distribution (WSUS, SCCM), Messaging (Lotus Notes, Exchange). Some of my duties as a Head of CES: • Pre-sales activities,
• Search for business opportunities,
• Pre-sales support, budget topics and financial reviews,
• KPI´s, SLA´s and management method for accountable,
• Integration and Enterprise resource planning for new business,
• Workgroup management, delivery and monitoring of targets,
• Active participation in the direction of new decisions to the workgroup, As a responsible of Engagement Manager for America Region: • To be align base CES standard operation,
• Definition and execution of a general strategy for the Region,
• Budged phase transition and transformation for multiple projects,
• Close cooperation between Global Delivery unit and Local Business Unit,
• Optimized usage of global production capacities,
• Implementation of internal responsibilities for technologies,
• International available portfolio, unit cost and calculation methods.
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