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IT
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United States
Work Background
StarComplianceProject Manager/Business Analyst
Jul. 2021Rockville, Maryland, United States · Remote• Led multiple implementation projects, achieving a 15% improvement in on-time delivery of project milestones, and contributing to a 50% increase in client retention and satisfaction.
• Defined, developed, and maintained project plans, status reports, timelines, resourcing, and budgets resulting in an average cost savings of 10%.
• Successfully supported existing applications, contributing to increased operational efficiency and user satisfaction by over 30% within 3 months of employment.
• Defined project scope and roadmaps including scheduling, resourcing and execution of tasks defined in the project plan to achieve the project goal. • Produced detailed project plans, status reports, and supervise implementation efforts.
• Provided effective support to the project team execute the planning, directing and co-ordination of day to-day activities.
• Led implementation projects, ensuring comprehensive scope and requirement review, and managing relationships with stakeholders.
• Identify risks and collaborate with internal and external stakeholders to mitigate issues in a timely fashion.
• Conducted project kickoff meetings to establish expectations, deliverables, and timeline, fostering clear communication and alignment.
• Conducted gap analysis, documenting accurate requirements to identify workflow and implementation solutions aligned to client’s needs.
• Set up tailored user training sessions for stakeholders based on end user needs, configuration, and functionality.
• Created and managed user guides for clients to easily navigate through the software and encourage self service and seamless interaction with STAR’s products and services.
• Identified KPIS’s for end- user engagement, providing feedback to help identify product enhancements and features to boost STAR’s value.
• Developed Communication and training guides, facilitating the seamless integration of new functionality, and ensuring end user adoption.
Clango, Inc.Jnr. Project Mgr./Business Analyst
Jan. 2020 - May. 2020Arlington, Virginia, United States · Remote● Co-ordinated and managed projects involving cross- functional teams resulting in increased team efficiency and delivery by 20%.
● Collaborated with stakeholders to define, document, and analyze business requirements.
● Developed and maintained project plans and timelines and ensured successful delivery within scope, timeline, and budget.
● Assisted in the development of test plans and conducted user acceptance testing to ensure successful implementation of solutions.
• Work with clients to capture and document business requirements. • Translate business requirements into design documentation/ technical specifications. • Act as a liaison to the development team to ensure their understanding of the requirements. • Work with client throughout the life cycle to manage the requirements traceability matrix. • Create and maintain specified project documentation such as user guides and other project artifacts. • Assist the project manager in resolving issues and ensuring successful delivery. • Support all phases of testing. • Develop meeting and status reports and ensure on-time access for relevant parties. • Built a library of models and reusable knowledge=base assets to produce consistent and streamlined business intelligence results
• Resource person on PAM projects and Data integration endeavors.
•Built and maintained measurement infrastructure through the integration of data warehouses, SaaS and other business objectives.
DMV Management LLCPM/Business Analyst
Feb. 2017 - Feb. 2019Bowie, Maryland, United States · On-site Support numerous Agile and hybrid projects including a project on creation of client case
tracking and scheduling application
Lead the requirements gathering sessions and workshop to Identify, gather and document all
project requirements and scope Manage communication and negotiations between the business team and technology team Work with users and stakeholders to analyze and validate requirements Facilitate and participate Joint Application Development (JAD) Sessions to identify business
rules, processes and requirements. Work with users to define concepts and clarify functional and operational requirements. Work with the development team to identifying risks and track issues. Communicate constantly and effectively with internal and external customers to determine
their information needs and build their user stories Clarify the User stories and Acceptance criteria on a daily basis to allow the team to deliver
the sprint goals and deliverables. Effectively communicate changing requirements and acceptance criteria to the development team
Manage frequent presentations to clients and organization Leadership on alternative business
solutions
Front LLCJnr. Project Manager/Business Analyst
Mar. 2015 - Jan. 2017On-siteSupported Internal system enhancement projects and Agile development projects
Gathered and documented all project requirements, User stories and created their acceptance
criteria to guide the development team. Prepared business models, flowcharts and diagrams using Visio Created and managed the Product Backlog and requirement prioritization
Identified and analyzed gaps in business processes and implemented process
improvement initiatives Translated business user concepts and ideas into comprehensive business
requirements and design documents. Created Business Requirement Document (BRD) and Functional Requirement
Document (FRD) and Technical Specification Document (TSD)
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