Kitriel Alkilhlil - Chief Nerd, The Nerds

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Work Background

The NerdsChief Nerd

Aug. 1993USA• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team. • Facilitated penetration of key accounts via strategic planning initiatives, increasing revenue by 15% YOY. • Created customer support strategy for team of 10 to increase customer retention by 65%. • Managed successful negotiation of long-term contract renewals with clients creating retention rate of 86%. • Improved project management delivering client projects early through new project management system I designed, • Identified sales opportunities by assessing environment and devising and implementing winning strategy. • Supported market research activities, including metrics and requirements development and risk management. • Monitored metrics and developed actionable insights to improve efficiency delivering projects ahead of time frame.