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Work Background
Mr VittiBooBoo's Fancy Pants TreatsCOO
Jan. 2020United States
Alkilhlil Holdings GroupCOO
May. 2008 - May. 2008United States
The NerdsChief Nerd
Aug. 1993USA• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Facilitated penetration of key accounts via strategic planning initiatives, increasing revenue by 15% YOY.
• Created customer support strategy for team of 10 to increase customer retention by 65%.
• Managed successful negotiation of long-term contract renewals with clients creating retention rate of 86%.
• Improved project management delivering client projects early through new project management system I designed,
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
• Supported market research activities, including metrics and requirements development and risk management.
• Monitored metrics and developed actionable insights to improve efficiency delivering projects ahead of time frame.
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