The Epitome GroupManaging Director
Oct. 2022London Area, United KingdomI lead a curated network of associate consultants, technology architects, and software developers to deliver process optimisation with purpose – blending methodologies with pragmatic AI integration for UK micro, small and medium sized businesses. Core Expertise
End-to-End Process Management- Directing cross-functional teams to streamline operations from supply chain logistics to customer experience touchpoints. Cost & Efficiency Analytics - Overseeing initiatives that consistently identify 20-35% savings in legacy workflows across 50+ client engagements. Scalable Workforce Solutions - Architecting growth frameworks for organisations ranging from solo startups to enterprises. Evolution with AI
While preserving our BPO heritage, I now spearhead....
AI-Assisted Process Mapping - Deploying machine learning models that surface optimisation opportunities 3x faster than manual audits.
Intelligent Automation Hubs - Transitioning 200+ rule-based workflows annually to AI-driven systems with 92% accuracy.
Predictive Bottleneck Analysis - Implementing risk-forecasting tools that protect client margins 6-8 weeks pre-impact. Why Clients Engage Our Consortium
BPO Veterans - Guiding teams with 150+ collective years in enterprise process design.
AI Transition Governance - Ensuring phased automation adoption with zero downtime guarantees
Future-Ready Roadmaps - Co-authoring rolling 24-month strategies where AI scales alongside, not instead of, human expertise. For Leaders Who Value
✓ Proven optimisation frameworks refined over 500+ projects.
✓ AI integration moving at your risk tolerance and ROI horizon.
✓ 30-45% reduction in repetitive task workloads within 6 months.
✓ Compliance-engineered automation pathways.