Michelle Smith

Expert by Experience @Swansea bay university health board

TutorCall CenterCustomer Support RepresentativeTechnical Support AgentCustomer ServiceMedicalEducationHealth CoachData EntryData Entry Associate💸 MarketingCopywriter📝 Influencer or BloggerIllustratorBlogger🐦 Design🎓 StudentUndergraduate Student

Michelle Smith is an Expert by Experience (mental health)at Swansea Bay University Health Board, where she leverages her personal insights to enhance patient care and healthcare services. With a background in community advocacy, Michelle is passionate about empowering patients and ensuring their voices are heard. Her work focuses on fostering inclusive environments and driving patient-centered initiatives. Outside of her professional role, she enjoys painting and design and poetry inspired by the natural beauty of Wales. In the past I have also worked as a TEFL tutor on online platforms for Chinese students aged 5 to 15 and also adults primarily from the Middle East I have also worked in the past as a technical support agent (internet) in a call centre environment

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Work Background

Expert by experience (mental health)

Swansea Bay University Health BoardExpert by experience (mental health)

Mar. 2023Swansea, Wales, United KingdomCompleted an apprenticeship. Collecting feedback from the service users in hospital on their care Providing a patients voice and perspective in the shaping of mental health services Public speaking at events Digital story creation Empathising with the service users and using experience to give advice and guidance Working on formation of recovery college Bespoke questionnaires and surveys of patients views Design of materials for use in the service

Volunteer Peer Mentor

Swansea Council for Voluntary Service (SwanseaCVS)Volunteer Peer Mentor

Jun. 2022 - Mar. 2023Swansea, Wales, United KingdomMentoring individuals with mental health issues to achieve their health and personal goals to live the best life possible. Making notes of progress. Referral to other community groups in the area. Safeguarding

TEFL Tutor Online

Cambly Inc.TEFL Tutor Online

Jul. 2018 - Feb. 2023RemoteTutoring on a global language platform to students all over the world. Teaching English using pre-prepared lesson slides using online platform. Coaching adults to reach their language goals and pass IELTS

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