Dark Matter TechnologiesSenior Client Success Manager
Oct. 2023 - Apr. 2024Jacksonville, Florida, United StatesManaged a great team of domestic and international members to foster strategic client relationships with total annual revenue of more than $40 million USD. During my time here, I was able to enhance team productivity and morale by another 15% through strategic hiring, mentoring and performance appraisal processes. Formed strong connections with Implementation, Finance, Legal, IT/Security, and Privacy/Compliance, leading to another 5% rise in customer engagement and loyalty.