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Work Background
Pathfinders Advisory GroupChief Executive Officer
Nov. 2024As a Co-Founder and Chief Executive Officer at Pathfinders Advisory Group, I work alongside a diverse team of 25 consultants, delivering client services that include project management, system administration, and custom software development consulting. Together, we provide tailored solutions designed to meet unique client needs and drive measurable success.
Dark Matter TechnologiesSenior Client Success Manager
Oct. 2023 - Apr. 2024Jacksonville, Florida, United StatesManaged a great team of domestic and international members to foster strategic client relationships with total annual revenue of more than $40 million USD. During my time here, I was able to enhance team productivity and morale by another 15% through strategic hiring, mentoring and performance appraisal processes. Formed strong connections with Implementation, Finance, Legal, IT/Security, and Privacy/Compliance, leading to another 5% rise in customer engagement and loyalty.
Black KnightSenior Client Success Manager
May. 2020 - Sep. 2023Jacksonville, Florida, United StatesManaged a great team of domestic and international members to foster strategic client relationships with total annual revenue of more than $30 million USD. Within my first year, I was able to enhance team productivity and morale by 25% through strategic hiring, mentoring and performance appraisal decisions. Formed strong connections with Implementation, Finance, Legal, IT/Security, and Privacy/Compliance, leading to a 15% rise in customer engagement and loyalty.
SkyeTecDirector of Information Technology
Nov. 2012 - Mar. 2020Jacksonville, Florida AreaLead the initiative to double the company gross revenue in the last four years. Implement technologies and processes to insure the capacity, survivability, and availability of all filed staff equipment. Create and implement the IT support process, including the software to track tickets and effort. Scaled technology and policies during company growth from 35 to 175 team members.
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