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Work Background
DreamShaperAccount Executive
Apr. 2025Bogotá, Capital District, Colombia
DreamShaperChannel Account Manager
Jan. 2024 - Apr. 2025Colombia
DreamShaperSales Development Specialist
Dec. 2022 - Apr. 2025Bogotá, Capital District, Colombia
Lean Staffing SolutionsLogistics Coordinator
Sep. 2021 - Dec. 2022Bogotá, Capital District, Colombia• Earned top in total sales in 12 consecutive months (Dec – Nov) for Coyote Logistics Squad. • Top seller in the organization including all different campaigns by tenure/progress ratio. • Educated and demonstrated clients (Carrier side) with knowledge of product, company, and services. • Assisted marketing/event manager(s) to meet daily and campaign goals. • Engage with large volumes of people about product offerings, using marketing tactics, and product sampling. • Presented product knowledge to prospective clients and create brand awareness. • Provide support in the development of the different operational activities in the accounts/companies of the organization's clients. • Report on the status of the loads and any other news that arises during the movement of the goods. • Obtained the necessary documentation to complete the assigned logistics activities in land. • Meet the goals and expectations set by the client and/or campaign.
TeleperformanceTeam Lead Supervisor
Aug. 2019 - Nov. 2020Bogota,D.C., Capital District, ColombiaGreat accomplishment managing and developing teams to meet and exceed performance, quality, end-user satisfaction, customer satisfaction, and other operational metrics involved.
TeleperformanceCustomer Service Specialist
Jun. 2018 - Aug. 2019Bogota,D.C., Capital District, ColombiaSME providing knowledge and expertise, and ensuring the facts and details are correct so that the project's/program's deliverable(s) meet the needs of client's requirements.
TeleperformanceACCM
Mar. 2017 - Jul. 2021Bogota,D.C., Capital District, ColombiaSignificant experience of successfully operating at a management level in a contact center environment performing ACCM role and also important experience of managing a client’s campaign delivering to client requirements maintaining excellent client relationships to enable growth.
TeleperformanceCustomer Service Representative
Mar. 2017 - Jun. 2018Bogota,D.C., Capital District, Colombia
ConvergysCustomer Service Representative
Apr. 2016 - Feb. 2017Bogota,D.C., Capital District, Colombia
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