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Work Background
BAXIMUSChief People Officer
Mar. 2022At BAXIMUS, we partner with organizations, brands & individuals to foster holistic and enduring growth through the disciplines of – Advising, Operating, and Investing. Notable accomplishments: • Transformed client’s organizational purpose and organizational structure elevating client’s AUV by $1.3M through aligning roles, mission, core values, and benefit and compensation programs.
• Converted 50% of client's unprofitable units into profitable units by enhancing job applicant quality and hiring practices, including creating inclusive position expectations, selection processes, and total rewards.
• Aligned and energized client’s workforce for rapid growth by overhauling People platforms within 90 days, improving staffing levels, and decreasing Department of Labor risks and labor costs. • Increased client’s annual growth potential by $10M through unifying senior leadership’s purpose, defining roles, and creating tools to align departments’ KPIs and priorities.
Senior Resource GroupVice President of Human Resources
May. 2018 - Dec. 2021• Hired to develop a resilient HR infrastructure catering to multi-state locations, prioritizing cost-effectiveness while boosting engagement and addressing compliance challenges.
• Improved team member retention by 8% and improved resident satisfaction by creating trust within the organization using technology to provide actionable feedback loops, develop camaraderie, gamify education, and provide inclusive communication.
• Improved benefit plan design and communication, resulting in an 18% increase in benefit participation, $800k in annual savings on employer medical insurance costs, and higher employee retention.
• Developed customized programming for an interactive time clock system, reducing CA wage and hour class action exposure by $2.4M, mitigating meal and rest break errors, improving employee accountability, and achieving favorable Department of Labor audit results.
Carenet Healthcare ServicesVice President of People Services
May. 2013 - May. 2018San Antonio, Texas Area• Selected by the CEO to architect and implement an all-encompassing human resources framework, optimizing the employee lifecycle to support rapid growth including enhancing compliance and boosting operational efficiency.
• Increased qualified candidate flow by 43% improving the applicant tracking system, job postings, and referral programs, and automating processes which enabled the organization to increase its employee count by 400%.
• Achieved an $8.2M reduction in labor-related costs by resolving penalties, mitigating Department of Labor, EEOC, and OSHA exposures, implementing policy changes, targeted leadership training, and leveraging technology for consistent adherence to regulations.
• Spearheaded People initiatives to meet sharp increase in client demand for healthcare call center talent driving a 450% increase in sales.
Food Safety Net ServicesInterim Vice President of Human Resources
Jan. 2012 - Apr. 2013San Antonio, Texas Area• Contracted to lead a critical turnaround initiative, prioritizing rebuilding trust between the organization and the CEO, while overhauling people practices improving performance and addressing regulatory challenges.
• Overhauled communication, performance management, compensation, and recognition programs to align with position expectations and company goals, reinstating trust within the company enabling the owner to resume the CEO position.
• Optimized labor models, revamped hiring processes, and restructured compensation plans, reducing the "time to fill" open positions by 30% resulting in improved product consistency and a significant increase in customer demand.
• Repaired relations with enforcement offices and revamped compensation and affirmative action practices, eliminating $250K in OFCCP penalty exposure and enabled the company to continue generating contracted revenue.
Steak 'n ShakeHuman Resource Leader
Sep. 2010 - Jan. 2012San Antonio, Texas Area• Selected by CEO to revamp all HR functions following a hostile takeover, with the primary objective of orchestrating a seamless transition towards company profitability. • Redefined unit-level roles, established realistic KPIs, and designed supporting bonus programs, resulting in an approximate 11.5% increase in manager retention.
• Revitalized the employee brand, people messaging, recruitment resulting in a 20% increase in candidate flow, and consistent, competent leaders operating each unit.
• Restored unit level operating pride by improving crew retention and reducing manager-in-training (MIT) needs by approximately 45%, resulting in improved performance and training savings of $2M.
Buffets, Inc.Executive Vice President of Human Resources
Jan. 2006 - Mar. 2010Greater Minneapolis-St. Paul Area• Hired to bring innovation to human resources practices to improve organizational profitability. • Created a transparent, trust-based environment, improving employee retention rate to 7.5% above the industry standard, improving operations, and reducing labor costs.
• Conducted HR due diligence for a $1B acquisition; the risk assessment secured a $30M purchase price reduction and achieved an additional $30M in vendor synergy savings.
• Reduced employee-related risk exposure and legal costs by $35M though aggressive litigation management and development of new, proactive performance management systems.
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