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Work Background
Product Owner myVOO
VOOProduct Owner myVOO
Jul. 2022Région de Bruxelles-Capitale, Belgique📌 Product Management: - Analysis of user & business needs - Documentation of features to develop (Business & Functional analysis) - Backlog management & organization of sprints backlogs - Workshops to develop the CARE aspects of the app - Establishment of quarterly and annual roadmaps - Coordination with the dev team - Documentation of the app app and processes - Testing - Monitoring analytics & creating dashboards on Google Data Studio - Integration of Airship tool, enabling communication with customers via push notifications and in-app content to enrich the myVOO application. - Monitoring and improvement of the CSAT of the app 📌 Content Management: - Uploading and management of the app content - Implementation , management and data tracking of quarterly loyalty campaigns - Push notification and in-app content - Reply to users on appstores pages
Entrepreneur
Extendo ConsultingEntrepreneur
Jan. 2022Région de Bruxelles-Capitale, Belgique · Hybrid
Functional Business Analyst
SPF Affaires étrangères, Commerce extérieur et Coopération au DéveloppementFunctional Business Analyst
Jan. 2020 - Jun. 2022Région de Bruxelles, Belgique · Hybrid📌 Creation of an internal employee promotion management platform: - Project management using the SCRUM approach - Writing user stories - Backlog management - Business & functional analysis of each user story - UX and UI design - Testing - Demo to the business team - Preparation of user documentation - Training of end users 📌 Continuous Improvement of VISA and PASSPORT Application Tools (2 Different Teams): - Writing user stories and backlog management - Testing - Demo to the business team - Preparation of user documentation
Business & Functional Analyst
Mutualités Libres / Onafhankelijke ZiekenfondsenBusiness & Functional Analyst
Mar. 2019 - Dec. 2019Brussels Area, Belgium · Hybrid📌 Redesign of a Healthcare Reimbursement Management Platform: - Writing user stories - Backlog management - Analysis of each user story - UX and UI design - Organizing testing with end users - Demo - Preparation of user documentation - Training of end users
BUSINESS ANALYST
BuSIBUSINESS ANALYST
Oct. 2018 - Dec. 2019📌 Internal CRM Project for BuSI: - Gathering requirements through interviews - Writing user stories - Modeling processes in UML - Backlog management
DIGITAL DEPARTMENT INTERN
SolvayDIGITAL DEPARTMENT INTERN
Mar. 2018 - May. 2018Neder-Over-Hembeek- 360 Photos and 360 videos shooting with Ricoh Theta V and Samsung Gear 360 cameras - 360 tours creation with Uptale - Took part in the internal communication of e-learning episodes - Marketings design - Project presentation to internal clients - Team Management ____________________________________________________________ - Google Suite - UPTALE
DIGITAL MARKETING INTERN
Ogury LtdDIGITAL MARKETING INTERN
Nov. 2017 - Dec. 2017New York, NYCampaigns reporting
INTERNATIONAL WEEK IN KÜNZELSAU
Mercedes BenzINTERNATIONAL WEEK IN KÜNZELSAU
Mar. 2017 - Mar. 2017KünzelsauProject : testimonial of Generation Y about mobility for Mercedes-Benz
SOCIAL MEDIA INTERN
Tale MeSOCIAL MEDIA INTERN
Jul. 2016 - Aug. 2016Chaussée de Charleroi 166, 1060 Saint-GillesAs part of my E-Business studies, I did a 1-month internship at Tale Me. Tale Me is a company offering subscriptions / packages for the rental of children's and young mom's clothes via the internet. I did tasks such as: - photography of elements to post on the social networks - community management on the Facebook page and the account Instagram of Tale Me (programming the the post, search for 1 theme a week, ...) - SEO of the website with Shopify - Update of the product sheets on Shopify - reception and advice to customers in the shop
TRAVEL AGENT INTERN
Service VoyageTRAVEL AGENT INTERN
Mar. 2015 - Mar. 2015FlageyAs part of my Reception and Tourism studies, I completed a one-month internship at Flagey Travel Service. I carried out tasks such as: - welcoming clients - handling telephone calls - sorting and filing administrative papers - sorting brochures - advising clients by providing brochures
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