MWingzService Level Manager
Oct. 2022 - Oct. 2024Brussels Region, BelgiumAct as the Single Point of Contact (SPOC) for Proximus business stakeholders, managing the relationship between customers and suppliers.
Drive the nationwide 3G switch-off project, handling end-to-end project setup, execution, and handover to operations
Deliver Indoor portfolio solutions, setting up the end-to-end process to roll out the product
Proactively identify and resolve service-related issues, ensuring customer satisfaction through regular performance reviews and problem escalation management