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Work Background
Samsung Electronics AmericaBusiness Intelligence Analyst & Process Specialist
Jul. 2024 - May. 2025Plano, Texas, United States- Designed, streamlined, and maintained Alteryx workflows and Tableau dashboards to deliver actionable insights on nationwide retail installations and new product launches—saving project managers 120+ hours weekly through automation.
- Ensured accurate, real-time reporting by troubleshooting and refining Tableau visualizations to reflect current operational statuses.
- Created tailored dashboards for multiple department heads, translating complex datasets into clear, decision-ready insights.
- Collaborated with project managers to align analytics outputs with key milestones, improving visibility into field execution and planning.
Samsung Electronics AmericaBusiness Process Specialist
Jul. 2024 - May. 2025Plano, Texas, United States• Designed and optimized Alteryx workflows and Tableau dashboards, enhancing reporting efficiency for nationwide retail installations. • Automated processes that saved project managers over 120 hours weekly, significantly improving operational productivity. • Collaborated with various departments to create tailored dashboards, translating complex data into actionable insights.
BuxtonCustomer Success Specialist
Jul. 2023 - Feb. 2024Ft worth, TXI analyzed and addressed client inquiries with technical proficiency and empathy, using video calls for prompt issue resolution and query clarification across various Buxton platforms. I conducted engaging initial training and onboarding sessions for new clients to ensure effective use of Buxton's analytical tools. I facilitated communication between analysis, quality assurance teams, and clients to develop and clearly articulate customized analytical models. I enhanced client experiences by delivering tailored solutions and fostering strong client relationships, maintaining a deep understanding of Buxton's product suite to provide insightful support and drive customer success. My Key Accomplishments
• Decreased training session times by 30% and elevated client engagement and satisfaction by streamlining onboarding process.
• Developed reputation by translating complex technical information into easily understandable terms for clients.
• Built and fostered customer-centric environment that improved client retention and positive feedback.
• Cultivated deep passion for analytics, expanding knowledge and applying insights to support client objectives.
Neuro-InsightIntern
Jan. 2023 - Apr. 2023I analyzed neurological response data from historical commercial campaigns to forecast ad effectiveness. I developed and facilitated project contracts and blueprints while delegating tasks aligned with team members' strengths. I collaborated with the team to ensure the seamless integration of analytical insights into marketing strategies. My Key Accomplishments
• Acknowledged for essential groundwork during final presentation to company executives.
• Utilized Python to extract audio from advertisement files and identify key features for media categorization.
• Contributed to the development and execution of data-driven advertising strategy by pinpointing media strengths and weaknesses.
Heritage AuctionsClient Services Representative
Dec. 2020 - May. 2022Dallas, Texas, United States• Handled a significant volume of client communications weekly, delivering superior service and prompt responses across various channels.
• Coordinated with multiple departments to rapidly fulfill client requests, enhancing operational efficiency and client satisfaction in diverse auction categories.
• Managed auction bids across several channels with exceptional precision, broadening knowledge of auction items to improve buyer support.
The Party Staff Inc.Office Assistant
Nov. 2017 - Feb. 2020
World Financial Group (WFG)Consultant
Jun. 2013 - Jul. 2015Burbank, CA
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