Alex Braconi - Client Success Manager, Network Coverage - NetCov

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Work Background

LloydClient Success Manager

Sep. 2021New York, New York, United StatesIn my current role as Client Success Manager with Lloyd Group, I am responsible for supervising assigned client ticket reviews on weekly basis including steering Level 1-3 and NOC & Engagement Ticket Boards. One of my key roles is to deliver exceptional customer service by prioritizing client meetings to evaluate relationship issues while managing action items. I am assigned to gather/maintain knowledge of offered services, source of information, and monthly invoicing for clients. I provide strategic and tactical communication to assigned clients such as delivering mass emails/notifications. I also assist in new client onboarding initiatives as well as formulate touch plans for priority clients. I am entrusted to generate ideas in team meetings to identify best-in-class client retention practices for industry. In addition to that, I oversee client inquiries daily including “how to” and “who do I go to” type requests to enhance customer experience.

Hub Technical ServicesSales Account Manager

Jan. 2021 - Sep. 2021

Broadway Dance CenterGroup Services Director

Jul. 2014 - Aug. 2020New York, NYIn my previous role as Group Services Director with Broadway Dance Center, I planned and organized functions of visiting Studios, Colleges, and Tour Companies. Directed and scheduled custom dance experiences for every guest at BDC facilities and other professional rental studios. I was tasked to administer team of detailed orientated employees aimed at enhancing organizational productivity/efficiency. I managed end-to-end organizational operations by liaising directly with BDC Faculty/industry professionals and directed scheduling, payroll, and department financials/budget processes. I was hired to oversaw onboarding processes including recruiting top-talent, and training/coaching staff to upskill performances. During my time, I leveraged my industry expertise/knowledge, strategies, and sales tactics to nurture relationships with studio managers, business owners, and distribution partner sales teams. Moreover, I also determined top-notch methods to improve sales results as well as analyzed each locations individuals, team performances, and data trends. Below are my Key Achievements in this role: • Led team for over six years and optimized organizational efficiency. • Augmented department revenue by 45% by applying strategic techniques. • Maintained full calendar of bookings monthly and department acquired over 89% of students at BDC. • Managed lead generating marketing campaigns as well as created/documented all department protocols.