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Network Power<100 people
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Startup Founder
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
LloydClient Success Manager
Sep. 2021New York, New York, United StatesIn my current role as Client Success Manager with Lloyd Group, I am responsible for supervising assigned
client ticket reviews on weekly basis including steering Level 1-3 and NOC & Engagement Ticket Boards.
One of my key roles is to deliver exceptional customer service by prioritizing client meetings to evaluate
relationship issues while managing action items. I am assigned to gather/maintain knowledge of offered
services, source of information, and monthly invoicing for clients. I provide strategic and tactical
communication to assigned clients such as delivering mass emails/notifications. I also assist in new client
onboarding initiatives as well as formulate touch plans for priority clients. I am entrusted to generate
ideas in team meetings to identify best-in-class client retention practices for industry. In addition to that, I
oversee client inquiries daily including “how to” and “who do I go to” type requests to enhance customer
experience.
Hub Technical ServicesSales Account Manager
Jan. 2021 - Sep. 2021
Broadway Dance CenterGroup Services Director
Jul. 2014 - Aug. 2020New York, NYIn my previous role as Group Services Director with Broadway Dance Center, I planned and organized
functions of visiting Studios, Colleges, and Tour Companies. Directed and scheduled custom dance
experiences for every guest at BDC facilities and other professional rental studios. I was tasked to
administer team of detailed orientated employees aimed at enhancing organizational
productivity/efficiency. I managed end-to-end organizational operations by liaising directly with BDC
Faculty/industry professionals and directed scheduling, payroll, and department financials/budget
processes. I was hired to oversaw onboarding processes including recruiting top-talent, and
training/coaching staff to upskill performances. During my time, I leveraged my industry
expertise/knowledge, strategies, and sales tactics to nurture relationships with studio managers, business
owners, and distribution partner sales teams. Moreover, I also determined top-notch methods to improve
sales results as well as analyzed each locations individuals, team performances, and data trends.
Below are my Key Achievements in this role:
• Led team for over six years and optimized organizational efficiency.
• Augmented department revenue by 45% by applying strategic techniques.
• Maintained full calendar of bookings monthly and department acquired over 89% of students at BDC.
• Managed lead generating marketing campaigns as well as created/documented all department protocols.
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