Sofya Borodovskaya

Customer Success Manager

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Sofya Borodovskaya Customer Success Tel-Aviv, Israel | Borodovskayasofya@gmail.com | (27) Sofya Borodovskaya |LinkedIn Experience Cybersheli (Cybersecurity, Data Protection) CRM Manager & Customer Support | Dec 2024 – Present  Communication with clients and product explanation.  Conduct blockchain analysis and creation of trackmaster results.  Manage sales managers' workflow and assign clients.  Utilize Zoho CRM to update client records.  Maintain and analyze client data in Excel and Google Sheets.  Assist in governance and compliance efforts related to security policies  Participate in security risk assessments and fraud detection activities.  Collaborate with teams to enhance secure development processes and best practices. Ceporel (Skincare Company) Sales Manager | Oct 2024-Feb 2025  Developed sales strategies to increase revenue.  Advised clients on skincare products and managed database.  Used HubSpot CRM for customer management. LLC ETC+ (Electronic Trading Platform) Customer Success Manager | 2022 – 2024  Managed client onboarding and provided product guidance.  Troubleshot technical issues and maintained CRM records.  Collaborated with departments to resolve customer problems. Skills  Threat Analysis & Blockchain Security  CRM Systems  Data Management  Client Relationship & Onboarding  Project Management & Cross-Team Communication  Problem-Solving & Communication  Time Management & Adaptability Languages  English – Fluent  Russian – Fluent Education RANEPA – Bachelor's in Management, Strategic Management of the Company 2024

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