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Work Background
Global PC SupportCEO & Senior Support Engineer
Jun. 2014 - Aug. 2018GlobalCoordinate and Promote Marketing and Other Business Development Activities.
Act as second level support engineer on support calls from customers abroad. Deal with all complex and custom made support solutions offered to clients from Networking, Storage, Private Cloud, Security, VPN, Virtualization and PBX Set-up.
Assist support team to coop with the support calls on a daily basis. Maintain our support portal and provide and feed it with solutions and FAQ for customers.
Hyperlife Training LtdDirector & Lecturer
Jan. 2006 - Dec. 2011CyprusTeach business executives fundamental and advanced concepts on Information Technology.
Deliver personalized presentations in class and prepare exams.
Write best practice guides for the MS Word, Excel, Access, Power Point, Outlook, Internet, Social Media Content
Working on developing an online teaching platform for onsite and / or remote teaching
Hyperlife Technologies Ltd.Managing Director
Mar. 2004Cyprus
Hyperlife Technologies Ltd.Managing Director
Jan. 2004CyprusHyperlife Solutions complements Hyperlife Technologies on offerings for tailored made IT Managed Solutions. Things like Managed Security, Managed email platforms, Managed Google apps and 365, Managed backups and disaster recovery, PBX solutions, cloud infrastructure and cloud computing, IT Systems Management, Managed automation and scripting.
I-Stein Technologies IncTechnical Support Manager
Jan. 2001 - Jan. 2003Columbus, Ohio AreaNetwork and PC Consulting Services Made business and technology decisions affecting long-range organizational goals & strategic planning. Evaluate new product opportunities and direct strategic development of business plans, financial projections, marketing plans and field sales teams.
Deliver personalized presentations, customer briefings and product education.
Serve as Webmaster developing and managing e-commerce site. Responsible for creating a Web design process using decision matrix, brainstorming and implementing structured Project Lifecycle.
Hire, train and supervise a Five person web development staff.
The Ohio State UniversitySystems Administration Specialist
Jan. 2000 - Jan. 2003Columbus, Ohio AreaPromoted to Lead Systems Specialist providing high-level technical support for over 100 customers formulating excellent troubleshooting procedures.
Demonstrated admirable time to resolution ensuring solid first impression to customer.
Reduced support costs while increasing SLA building support templates, FAQs, CDROM Training Modules, and Intranet Answer Man. Certified business technology solutions for new product rollout. Wrote systems administration best practice guide for Network Operations, Customer Support, Help Desk, and Application Development.
Was selected as the employee of the quarter for two consecutive quarters (Spring and Summer 2002).
Hired, trained and supervised a Nine person technical staff.
Republic of Cyprus Armed ForcesMunitions and Logistical Supply Accountant
Jan. 1996 - Jan. 1998Hold Responsibility of two main warehouses and 12 military vehicles
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