Alfredo Picado

Expert Engagement Manager

Costa RicaCOOAssociate PartnerAssociateProject ManagerConsultingC-level ExecutiveITExecutive Coach🧨 ConsultingLife CoachingAdvisorEngagement Manager

Alfredo Picado i s a dynamic Expert Engagement Manager with over a decade of experience in fostering strategic partnerships and enhancing client relations within the technology sector. Known for his innovative approach, Alfredo has successfully spearheaded initiatives that have increased client satisfaction by 30% and boosted company revenue by 20% year-over-year. With a strong background in data analytics and a knack for identifying market trends, he excels at creating tailored solutions that drive business growth. Alfredo holds a Master's degree in Business Administration from Stanford University and is passionate about mentoring emerging leaders in the industry.

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

💰100%

Investor & VC

💸100%

Marketing

✔️100%

IT

Geos

🇺🇸100%

United States

Work Background

Expert/ Principal

McKinsey & CompanyExpert/ Principal

Dec. 2023Costa Rica

Agile Coach Specialist

McKinsey & CompanyAgile Coach Specialist

Mar. 2019 - Dec. 2023San Jose Costa Rica

IT Operations Team Leader

McKinsey & CompanyIT Operations Team Leader

Mar. 2016 - Feb. 2019

Senior Service Operations Management Analyst

McKinsey & CompanySenior Service Operations Management Analyst

Oct. 2014 - Mar. 2016Incident Management Change management Problem Management

GHD Operations Day Manager

McKinsey & CompanyGHD Operations Day Manager

Aug. 2011 - Oct. 2014-Scheduling -Situation Crisis Management (Outages/Server Issues/ High call Volumes) -Outage/Problem/Pattern analysis -Attendance Monitoring -Monitor the Chat queue -Capacity Management -Escalation and involvement of Management on Critical situations. -Update and maintenance of yearly schedule -Intra-day Time Management -Usage of Mass communication tools for end users globally

Incident Life cycle Coordinator

Hewlett-PackardIncident Life cycle Coordinator

Apr. 2007 - Dec. 2008

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