MicrosoftSenior Services Delivery Manager
Feb. 2006 - Feb. 2009Saudi ArabiaSaudi Arabian Oil Company (Saudi Aramco) & Saudi Telecom Company (STC), Feb. 2006 - Feb 2009 Microsoft, Senior Services Delivery Manager • Analyzed, advised, and recommended optimal premier services and solutions to operate, maintain, optimize and secure IT environments. • Formulated, updated, and presented account service delivery plans to customers and virtual account teams.
• Promptly rectified customer issues by referring issues to product support professionals, diligently monitoring progress, and escalating as necessary to more experienced support professionals. • Oversaw budget/forecast, scorecard, KPIs, strategy, and planning scheme within Premier Support unit.
• Partnered with Saudi Premier Lead in managing Operations Excellence KPI and Delivery Excellence, and assigned multiple projects related to deploying Microsoft products for Premier Corporate customers.