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Work Background
Bison TechnologiesSr. Implementation Specialist
Jul. 2023RemoteEstablished relationships with key stakeholders, including vendors and partners, to facilitate successful projects. Identified potential risks and developed mitigation strategies during implementation process. Developed customized solutions for clients, tailoring software to fit their unique business processes. Trained internal team members on best practices related to implementation methodologies. Consulted with our customers to successfully use the platform saving them at least 10% in back-office staff hours while giving leadership better insight into their daily operations via analytics.
Bison TechnologiesImplementation Specialist
Aug. 2021 - Jul. 2023Remote
Trimble MAPSImplementation Consultant
Jul. 2019 - Aug. 2021RemoteParticipated in regular team meetings to discuss project progress and address any concerns. Collaborated with other departments to gather feedback on released products. Analyzed user requirements and developed customized solutions according to their needs. Collaborated with team members to develop innovative solutions for complex problems. Successfully transitioned from in-person to a full remote implementation strategy after the pandemic began with 90% of implementations staying on track and successfully going live.
Ryder System, Inc.Logistics Manager
Mar. 2018 - Jul. 2019Oklahoma · HybridTracked and monitored shipment progress, providing consistent customer updates regarding delays or transport issues. Maintained relationships with carriers and negotiated contracts to secure best rates and service levels. Established KPI’s, SOP’s, and departmental goals aligned with overall company objectives. Improved logistics plans, studying alternatives, costs and impacts of proposed changes. Launched a new line of business for our account which added another $300k to the bottom line. Piloted a new line of business and scaled it from zero to 5 crews across two different basins.
Ryder System, Inc.Customer Logistics Manager for Devon Energy
May. 2014 - Mar. 2018Oklahoma City, Oklahoma Area
FedEx OfficeCenter Manager
Oct. 2010 - May. 2014On-siteOversaw day-to-day business operations, including monitoring employee performance and resolving operational problems. Oversaw financial aspects of center, including budgeting, forecasting, and expense tracking. Exceeded 10% YOY sales growth every year. Supervised staff members, providing guidance and support to enhance work performance. Monitored inventory levels of supplies and materials, placing orders to avoid shortages or delays in service provision.
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