Christiaan Du Plessis - Project manager, Cdpconsult

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Work Background

Pro Bet FitProject Manager

Jan. 2024Providing Project management and QA testing services

Adept ICTProduct Manager

Apr. 2020 - Apr. 2023Stellenbosch, Western Cape, South AfricaI am responsible for the management of Product development and management processes. I ensure that our current products are relevant and that we have new products available. I review product management processes to ensure that we are delivering to standard. I set and drive strategy for the business in collaboration with the Directors and other management. I engage with suppliers to ensure better products for our clients utilising the latest technology and better operational costs for the business.

Adept ICTTechnical Services Manager

Apr. 2016 - Apr. 2023Cape Town Area, South AfricaI am responsible for the management of our Technical Services. We create new products and solutions and support these solutions in the market. I run the day to day operations, manage the annual budget and together with the Directors set the strategic direction of our business. Key Focus Areas: • Manage new product development and roll out • Management of Delivery Processes - define, document and implement • Supplier Management • Client Management • Service Level Management - agree and deliver against • Strategic Project Management • Team Management • Application Development Management • Budget control

BritehouseClient Delivery Manager

Aug. 2014 - Mar. 2016Cape Town Area, South AfricaI am responsible for managing the service delivery of the entire portfolio of Dimension Data offerings to key strategic clients. Tactical, hands-on management of escalated customer support requirements and major incident management as well as oversight of all project and change related activities for this client. I am the key point of contact for the client and internal IT management, as well as senior client stakeholders. Key Focus Areas: • Delivery of services to the client - oversee all project and support services delivery • Service Level Management - agree and deliver against • Management of Delivery Processes - define, document and implement • Management of Customer Satisfaction - Review and report

Dimension DataContract Development Manager

Jan. 2009 - Jul. 2014Cape Town Area, South AfricaI manage all the Dimension Data Application solutions Support Services contracts in the Western Cape Region. I ensure service delivery via the support teams and manage the required reporting, financial management and contract renewals. I am the first contact point for our clients.