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Work Background
Pro Bet FitProject Manager
Jan. 2024Providing Project management and QA testing services
Adept ICTProduct Manager
Apr. 2020 - Apr. 2023Stellenbosch, Western Cape, South AfricaI am responsible for the management of Product development and management processes. I ensure that our current products are relevant and that we have new products available. I review product management processes to ensure that we are delivering to standard. I set and drive strategy for the business in collaboration with the Directors and other management. I engage with suppliers to ensure better products for our clients utilising the latest technology and better operational costs for the business.
Adept ICTTechnical Services Manager
Apr. 2016 - Apr. 2023Cape Town Area, South AfricaI am responsible for the management of our Technical Services. We create new products and solutions and support these solutions in the market. I run the day to day operations, manage the annual budget and together with the Directors set the strategic direction of our business.
Key Focus Areas:
• Manage new product development and roll out
• Management of Delivery Processes - define, document and implement
• Supplier Management
• Client Management
• Service Level Management - agree and deliver against
• Strategic Project Management
• Team Management
• Application Development Management
• Budget control
BritehouseClient Delivery Manager
Aug. 2014 - Mar. 2016Cape Town Area, South AfricaI am responsible for managing the service delivery of the entire portfolio of Dimension Data offerings to key strategic clients. Tactical, hands-on management of escalated customer support requirements and major incident management as well as oversight of all project and change related activities for this client. I am the key point of contact for the client and internal IT management, as well as senior client stakeholders.
Key Focus Areas:
• Delivery of services to the client - oversee all project and support services delivery
• Service Level Management - agree and deliver against
• Management of Delivery Processes - define, document and implement
• Management of Customer Satisfaction - Review and report
Dimension DataContract Development Manager
Jan. 2009 - Jul. 2014Cape Town Area, South AfricaI manage all the Dimension Data Application solutions Support Services contracts in the Western Cape Region. I ensure service delivery via the support teams and manage the required reporting, financial management and contract renewals. I am the first contact point for our clients.
Dimension DataOnsite Project Manager Vodacom
Jan. 2007 - Dec. 2009Vodacom Pier Place Cape TownProject Management, Technical Lead, Support
Dimension DataLead Developer Oracle PLSQL
Sep. 2005 - Dec. 2006Lead Developer, Technical Solutions Architect
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