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Work Background
AeropaySenior UX Researcher
Sep. 2022 - Aug. 2023Chicago, Illinois, United States• Led impactful UX research projects as Co-Chair of the Financial Data Exchange's Task Force, benefiting numerous financial institutions and publishing notable work.
• Identified the existing gaps and clearly understood the team's needs for integrating research into their work.
• Facilitated the entire research process, offering guidance on expectations, deliverables, and user interview best practices.
• Established a quarterly plan for research activities beyond new projects, encompassing monitoring changes, impact assessment on desired metrics, and maintaining the research archive/repository.--Implemented process improvements that enhanced research operations efficiency.
MicrosoftBusiness Operations Analyst
Sep. 2021 - Nov. 2022Reno, Nevada, United States• Set product priorities, monitored key metrics, and managed schedules, considering factors, such as user impact, revenue growth, cost implications, leadership prioritization, project recency, client-requested and due dates.
• Audited legacy launch processes and communication frameworks to pinpoint bottlenecks and user confusion in existing guides. • Led cross-functional teams in the onboarding of data onto an integrated platform, facilitating widespread data utilization.
MicrosoftOperations Program Manager Intern
May. 2020 - Aug. 2020Reno, Nevada• Strategically recruited and led a cross-functional core team to assess and evaluate project outcomes.
• Analyzed targeted user interviews and comprehensive surveys to pinpoint the root causes of stakeholder challenges.
• Engineered an innovative internal portal empowering 400 stakeholders for a $25 billion business, enabling informed BI decisions.
PfizerDigital Solutions and Enablement Summer Intern
May. 2019 - Aug. 2019New York, New York• Initiated the creation of the first video tutorial, using animation/examples to clarify the annual document and product transfer process.
• Reduced time-consuming meetings by providing an accessible resource that streamlined communication across affected teams.
• Improved information transfer through instructional videos, saving 6 hours weekly, 24 hours monthly, and 96 hours over job tenure.
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