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Work Background
MajorelTalent Acquisition Specialist
May. 2021PortugalResponsible for all the pre-boarding and onboarding process by identify and recruit qualified candidates for various positions within the company: - Source and interview candidates using various methods, such as job boards, social media, and employee referrals.
- Develop recruitment plans based on hiring needs and company goals.
- Build relationships with candidates and maintain a strong network of potential candidates.
- Collaborate with hiring managers to create job descriptions and requirements.
- Coordinate and schedule interviews with candidates and hiring managers.
- Conduct background checks and reference checks as part of the hiring process.
- Assist with onboarding and orientation of new hires.
MajorelCustomer Service Representative
Sep. 2020 - May. 2021RemoteProvide exceptional customer service to all customers, helping them troubleshoot product issues, and ensuring their overall satisfaction: - Providing friendly, professional, and efficient customer service by phone, email, or chat.
- Identifying customer needs and recommending solutions to resolve issues effectively.
- Troubleshooting software and hardware issues with Apple products, including Macs, iPhones, iPads, and Apple Watches.
- Providing Order Support and guidance regarding Apple products and services.
- Liaising with other internal teams to resolve complex customer issues and escalations.
- Maintaining accurate documentation of customer interactions, technical issues, and solutions.
- Keeping up to date with new Apple products and software updates.
Swan Real EstateAdministrative Services Coordinator
Mar. 2020 - Sep. 2020HybridResponsible for providing administrative support to real estate agents, handling client inquiries, managing databases, scheduling appointments, and ensuring a smooth operation at the office: - Administrative support to real estate agents, including managing correspondence, arranging appointments, and handling phone inquiries.
- Maintaining and updating client databases with accurate information.
- Preparing and distributing real estate contracts and other documents.
- Coordinating office operations, such as processing invoices, managing office supplies, and troubleshooting technical issues.
- Managing and organizing office files, both physical and digital.
- Maintaining a professional appearance and demeanor while interacting with clients and colleagues.
- Preparing reports and other documents as required by management.
- Assisting with special projects and events as needed.
- Develop and implement social media strategies that align with the marketing goals.
- Create and manage social media content (images, videos, written) for various platforms, including Facebook, Instagram and YouTube.
- Analyse and monitor social media metrics to track the effectiveness of campaigns and improve engagement rates.
- Manage and grow the online community by responding to comments, messages, and inquiries.
ManpowerGroupCustomer Support Specialist
Mar. 2019 - Mar. 2020On-siteFirst point of contact for customers, providing them with product information, handling complaints and inquiries, and resolving issues to ensure their satisfaction: - Responding promptly to customer inquiries via phone, email, or chat.
- Handling customer complaints and providing appropriate solutions.
- Providing accurate information about products and services.
- Ensuring customer satisfaction and identifying areas for potential improvement.
- Maintaining customer records by updating account information.
- Following up with customers to ensure their issues are resolved.
- Working closely with the sales team to identify opportunities for upselling and cross-selling.
The Good Care Group LtdLive in Carer
Sep. 2018 - Mar. 2019Reino Unido · On-siteProvide dignified and compassionate care for all clients and helping to maintain their independence and lifestyle: - Personal care to clients, including assistance with bathing, dressing, and toileting.
- Administering medication and providing wound care as needed.
- Preparing and serving meals and assisting with feeding if necessary.
- Providing companionship, conversation, and emotional support to clients.
- Accompanying clients to appointments and social engagements.
- Light housekeeping duties, including laundry, cleaning, and tidying.
- Maintaining accurate records of care provided and reporting any changes in clients' health to the care coordinator.
- Supporting clients' individual care plans and enabling their independence wherever possible.
ChubbSenior Sales Associate
Jun. 2017 - Sep. 2018On-siteResponsible for driving sales and revenue growth, managing customer relationships: - Developing and implementing sales strategies, goals and objectives that align with the company's vision and mission.
- Building and maintaining lasting, positive relationships with clients and ensuring high levels of customer satisfaction.
- Participating in product and market research and monitoring industry trends to stay ahead of competitors.
- Participating in trade shows, seminars, and other events to promote the company and expand its market reach.
Grupo Doca de Santo - LOESSE SGPSWaitress
Oct. 2016 - Jun. 2017On-site
LXbatteryLogistics Specialist
Jan. 2016 - Sep. 2016On-site
Universidade de LisboaAdministrative/Librarian
Jan. 2015 - Jan. 2016On-site
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