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Work Background
Telus International, Google Ads QualityGoogle Quality Expert Rater (Italian)
Jun. 2024 - Nov. 2025Conduct precise evaluations to improve the quality and
relevance of Search Engine Results.
Provide crucial feedback that determine rankings.
Engage in discussions with colleagues to reach
consensus and remove all biased from ratings.
Telus International, Wix Italian accountItalian Wix Expert Agent (WEA)
Nov. 2021 - Apr. 2024Provided daily customer care and technical support
to the Italian team, resolving complex issues.
Collaborated with supervisors on daily operational
workflows.
Assumed full operational responsibility in the supervisor's
absence.
Contributed to team development by assisting with
and reporting on coaching and Quality Assurance
sessions.
Il Salone ExpressBeauty Salon Owner & Operator
Feb. 2020 - Jun. 2021Guatemala CityNegotiated all equipment and product contracts,
optimizing pricing and payment terms.
Developed comprehensive staff contracts and
scheduling systems.
Created a 12-month marketing plan for pre-pandemic
sales growth.
Led post-pandemic business recovery, developing new
strategies for staffing, financials, and sales objectives.
Implemented adaptable weekly work plans based on
pandemic regulations.
Engaged in legal proceedings to mitigate rent
obligations during crisis.
International RosenbergBrand Manager
Aug. 2018 - Jan. 2019Guatemala CityManaged client portfolio for Industrial Paper, overseeing
sales and account growth.
Orchestrated all client and supplier communications,
ensuring seamless information flow and strong
relationships.
Expertly negotiated pricing and payment terms with
brokers and clients, optimizing profitability and deal
structures.
Directed end-to-end import processes, ensuring
timely and compliant delivery of goods.
Mediated and resolved complex claims between
clients and suppliers, preserving key business
relationships.
Developed and presented compelling project
proposals and quotations to secure new business and
expand existing accounts.
Scia ComunicazioneJunior Account Manager
Jan. 2010 - Jan. 2015Milan, ItalyManaged and executed social awareness advertising
campaigns for major veterinarian pharmaceutical
clients, including Bayer, Eli Lilly, and Elanco.
Delivered comprehensive performance reports and
strategic insights to international headquarters in
Spain, Germany, and Italy.
Directed end-to-end logistical operations, ensuring
the timely distribution of campaign materials to
various cities.
Recruited, trained, and managed a team of 12 field
personnel for effective campaign execution.
DreamshowProject Manager, English Language Program
Jan. 2009 - Jan. 2015Milan, ItalyDirected comprehensive advertising campaigns across
Google Ads and social media platforms, optimizing
spend and enhancing program visibility.
Secured high-impact institutional partnerships, including
with Milan’s City Hall, leading to the enrollment of
300 new clients and two major corporate clients
(Luxottica and Accenture).
Drove regional expansion through a strategic alliance
with the Province of Varese.
Introduced and managed a new school year program
structure, resulting in increased annual revenue.
Built and developed a team of 37 international
tutors, overseeing their recruitment and training.
Oversaw the complete design and development
lifecycle of all project-specific didactic materials.
Bar Cinquecento Milano - Teatro ArcimboldiBarista
Dec. 2006 - May. 2008Italy, MilanI worked at Cinquecento, a bar located near Teatro degli Arcimboldi and University of Milano-Bicocca, as a barista and waitress while studying at the university. My responsibilities included opening the bar, preparing equipment and pastries, restocking supplies, and preparing a variety of Italian coffees such as espresso, cappuccino, latte macchiato, and marocchino. During lunch service, I assisted university students by serving panini and salads, while in the evenings I provided table service during theater events, preparing and serving traditional Italian aperitivi. I also handled closing duties, including cleaning and organizing the bar for the following day.
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