IBMSystems & Applications Team Leader
Apr. 2007 - Dec. 2011Bratislava, Slovakia- 1st, 2nd, 3rd level of support for invoicing system - technical and service support
- Tracking customer requests and ensuring their resolution
- Support testing and deployment of new application releases
- Application ownership - project manager for change management - preparation, project plans, resource allocation, roles definition, tasks distribution, analysis, development, testing, monitoring, evaluation of project progress, project organization and control, maintenance of project documentation, develop presentations, problem solution, risk management, status reporting, implementation, post-roll out, responsibility for timeline and budget
- Setup of new team - 10 people
- Project, change and problem management Outside of daily job:
- Cross team / center activities - project leader of three projects under the local top talent community - Resource management, Best of the best - creation of rewarding program, Newcomer integration