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Work Background
Chase Media SolutionsVice President, Brand Partnerships & Client Success
Aug. 2022New York, New York, United StatesAn accomplished leader and subject matter expert in Card Linked Offers, risk management, controls, and brand partnerships. Managed a portfolio of $28 million in new business across hundreds of direct merchants and advertising agencies. Spearheaded a team focused on high merchant retention rates exceeding 92% while identifying multi-million dollar upsell opportunities. Played a pivotal role in acquisition integration activities, acting as the Controls expert. Excelled in creating executive-level reporting, facilitating control updates, and collaborating with cross-functional teams to implement industry best practices. Demonstrated expertise in operational risk management, including identifying, recording, reconciling, and evidencing risk events. Led issue triage and closure activities as the Issue Management Lead. Developed an innovative transaction batch file solution that significantly accelerated payment cycles, now being adopted industry-wide. Drove cross-functional projects to launch performance dashboards and implement Salesforce enhancements, showcasing strong product and technology leadership skills.
FiggDirector, National Brand Partnerships at Figg (a Chase Company)
Jul. 2021 - Aug. 2022In July 2022, Figg was acquired by JPMorgan Chase, the largest bank in the U.S. The acquisition affords us the funding of a major bank, where we will continue expanding our team to create a best-in-class commerce platform for consumers and for merchants.
An accomplished leader and subject matter expert in Card Linked Offers, risk management, controls, and brand partnerships. Led a team responsible for $4 million in renewals and upsell opportunities. Achieved impressive 82% client retention through developing a merchant intelligence program and providing marketing solutions. Conducted control testing efforts across multiple operations, delivering results to business owners and influencing sustainable enhancements. Played a key role in acquisition integration, including mapping risks, controls, obligations, and metrics. Partnered with cross-functional teams to identify, record, and evidence operational risk events. Oversaw issue triage and closure activities as the Issue Management Lead. Collaborated to implement best practice processes firm-wide. Fostered customer engagement and secured strategic partnerships leveraging industry connections. Worked with teams to implement controls for campaign execution in Salesforce. Built SQL queries to automate client reporting and analysis for QBRs, demonstrating technical and analytical skills. CopyRetry
Rewards NetworkAccount Director
Jun. 2018 - Jul. 2021New York, New York•Spearheaded 65% revenue growth by securing new accounts and renewing existing merchant advertising partnerships, consistently exceeding quarterly targets.
•Achieved industry-leading 40% meeting-to-closed-business ratio, averaging six deals per month, through strategic pipeline management and aggressive meeting scheduling (15+ monthly).
•Monitored key performance indicators for account management team, providing reports to executive leaderships.
•Conducted regular market research and competitor analysis to inform product development roadmaps and sales strategies, ensuring the company stayed ahead of industry trends.
•Cultivated and managed key customer relationships, optimizing client value and driving long-term business growth, resulting in 30% year-over-year increase in account value.
•Mentored and led a team of junior account managers, implementing best practices and standardized processes, leading to a 35% improvement in team performance and 2 internal promotions.
TuESTIMASales Executive
Mar. 2018 - Jul. 2021•Developed account relationships through cold calling, lead generation and pipeline growth to exceed $1 million in revenue quota
•Created phone scripts, prospecting email templates, pitched decks and proposals to produce new clientele and revenue streams.
•Managed a database consisting of over 20K brand direct and media agency contacts
•Hosted network and educational events for industry leaders
•Maintained a 45% first meeting to close conversion rate
•Developed a revenue-share model for affiliate network and direct vendor relationships
ArconicHuman Resources Services
Nov. 2015 - Feb. 2018Greater New York City Area•SPA for Separation Program Office (Separating Alcoa Inc a company with 60K employees worldwide and $1.36 billion in cash revenue into 2 fully self-held companies. Arconic was launched live in the stock market as ARNC Nov, 1st 2016):
•Managed $3 million in full-cycle recruitment, including role definition, strategic candidate sourcing, interviewing, selection, offer development/negotiation presentation and onboarding of candidates
•Managed and implemented processes for data tracking for 60K employee records in preparation to the purging of Oracle system prior to separation on Nov 2017 •Data analysis for SPO (employee selection, retention awards & displaced employees)
•Partnered with resource unit HR partners on employee selection processes to ensure Oracle system data integrity
•Managed planning processes and introduced critical project management tools within a matrix environment improving communications across multiple business units and stakeholders to ensure optimal resourcing to achieve project goals
•Organized and coordinated performance review process for NY Corporate Headquarters (150 employees)
•Handled processing paperwork related to hiring candidates, such as reference checks, application paperwork, background/employment verification if applicable and other internal documents
RADIUS Construction, Inc.Sales Executive
Nov. 2011 - Nov. 2015Greater New York City Area•Closed and managed residential and commercial contracts total $12 Million throughout the course of 3 years
•Created marketing plans through multiple media avenues in email, SEO, social media and digital media campaigns
•Implemented the use of data tools and analytics to identify industry prospects •Oversaw construction project budgets, sourcing of materials, and timelines
•Managed application of DOB permits and filed permits through third party agencies
•Created PO’s & invoices and oversaw all bidding process
DieselSales Office Manager
Jul. 2009 - Nov. 2011Greater New York City Area•Exceeded $2 million quota by at least 10% YoY by prospecting sales leads, presenting upcoming seasons inventory, negotiated pricing and contracts
•Managed and coordinated MCM/Italy, and Project “MAGIC” Vegas group travel
•Assisted setting up showrooms and sorted samples during MARKET season.
•Entered and tracked Sales PO’s in SAP •Managed and maintained vendor relations
The Pelican Hotel South Beach (Owned by Diesel Jeans)Sales & Operations Manager
May. 2005 - Jan. 2009Miami beach, Florida•Generated $3 Million in booked revenue
•Increased occupancy rate from 74% to 92% by targeting specific geographic areas and/or travel sectors (Trip Advisor, Tablet.com, Hotels.com etc) via social selling and outbound cold calling, utilizing Salesforce CRM database of prospects and popular Travel industry tradeshow networking events
•Created and implemented an inventory system to track each shift’s purchasing and disbursement of all hotel supplies resulting in a cost savings of 12% •Developed and implemented processes, procedures and standards for assigned departments providing employees with customer service, technical and safety training on an ongoing basis
•Developed new reservation opportunities through email blasting travel promotions to past clientele and new prospects
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