Chase Media SolutionsVice President, Brand Partnerships & Client Success
Aug. 2022New York, New York, United StatesAn accomplished leader and subject matter expert in Card Linked Offers, risk management, controls, and brand partnerships. Managed a portfolio of $28 million in new business across hundreds of direct merchants and advertising agencies. Spearheaded a team focused on high merchant retention rates exceeding 92% while identifying multi-million dollar upsell opportunities. Played a pivotal role in acquisition integration activities, acting as the Controls expert. Excelled in creating executive-level reporting, facilitating control updates, and collaborating with cross-functional teams to implement industry best practices. Demonstrated expertise in operational risk management, including identifying, recording, reconciling, and evidencing risk events. Led issue triage and closure activities as the Issue Management Lead. Developed an innovative transaction batch file solution that significantly accelerated payment cycles, now being adopted industry-wide. Drove cross-functional projects to launch performance dashboards and implement Salesforce enhancements, showcasing strong product and technology leadership skills.