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Work Background
NSW Department of EducationSenior Project Officer, School Infrastructure
Jan. 2024 - Jan. 2025Sydney, New South Wales, Australia- I led strategic initiatives to implement canteen service solutions in schools, forming partnerships with providers such as Subway and Flexischools. - I developed and standardized key documentation, which improved process efficiency and enhanced service delivery. - I championed a customer-first culture, ensuring that all solutions prioritised end-users' needs. - Additionally, I built strong relationships with vendors, school principals, and executive leadership to secure stakeholder buy-in for essential initiatives.
NSW Department of EducationSenior Communication Manager, Curriculum Reform Program
Dec. 2023 - Jan. 2024HybridI assumed the role of Senior Change Officer during a crucial time, ensuring that program operations continued smoothly. I developed and implemented a comprehensive Communications and Engagement Strategy to support the Curriculum Reform Program. Additionally, I worked closely with leadership teams to improve stakeholder alignment and enhance the effectiveness of our messaging.
NSW Department of EducationChange Lead, Education Wallet Program
Mar. 2023 - Nov. 2023Parramatta, New South Wales, Australia- Developed a Change Management Competency Framework that integrates Prosci/ADKAR best practices for future digital transformation initiatives. - Led statewide change initiatives across public, Catholic, and independent schools in New South Wales, promoting the adoption of digital education solutions. - Designed and implemented escalation processes and response methodologies to enhance stakeholder engagement and improve program communication. - Aligned project objectives with organizational strategy, ensuring connections between business unit priorities and overarching departmental goals. - Developed and executed communication and change strategies to facilitate seamless program integration among key education stakeholders. - Created training plans and staff development strategies to enhance team capabilities and foster a culture of continuous learning, including KPIs and quantitative performance tracking. - Conducted stakeholder analysis to identify key influencers and individuals resistant to change, allowing for tailored engagement and communication plans. - Managed and implemented risk management processes and controls, compliance frameworks, and corporate governance reporting plans.
Transport for NSWSenior Interface Lead (Acting), Customer Experience & Design |
Jun. 2022 - Sep. 2022Scone, New South Wales, Australia- I served as the strategic liaison between the Wayfinding Team and the Engagement & Program Delivery departments, ensuring alignment with design and governance standards. - I led collaborative efforts across multiple agencies, coordinating with NSW Transport, Sydney Metro, and the Premier's Office to successfully implement key wayfinding initiatives. - Additionally, I developed governance and engagement frameworks to ensure consistency and quality across various infrastructure programs.
Transport for NSWSenior Program Delivery Lead (ROM), Customer Experience & Design
Nov. 2021 - Jun. 2022Scone, New South Wales, AustraliaI led a reform of the procurement strategy by negotiating a new vendor scheme designed to streamline processes and improve accessibility for small businesses. I collaborated with NSW Procurement to establish methodologies that enhanced efficiency and transparency in vendor management. Additionally, I strengthened stakeholder engagement across Sydney Trains and the broader design teams, ensuring the seamless delivery of customer-centric projects.
NSW Department of Customer ServiceProgram Manager, Workplace, Property & Accommodation
Jan. 2021 - Nov. 2021Sydney, New South Wales, AustraliaKey Achievements - Managed a portfolio of over 40 high-impact projects, ensuring alignment with organizational strategy, government reform initiatives, and customer-centric service models. - Provided executive-level leadership in strategic planning, governance, and service delivery, fostering cross-departmental collaboration. - Utilized critical thinking to align the program's strategic direction with the objectives of business units, departments, and state government. - Leveraged data-driven decision-making to enhance service delivery and operational efficiency. - Designed, delivered, and implemented key performance indicators (KPIs) and quantitative performance tracking for a team of 40 project and operations staff. - Established governance frameworks through the Enterprise Project Management Office (EPMO), reinforcing risk management, project reporting, and operational oversight. - Implemented monthly project reporting and governance processes, providing senior leadership with real-time insights on project risks, issues, and capabilities. - Developed and executed training plans for 12 staff members, supporting their career progression and professional qualifications in project management.
NSW Department of Customer ServicePrincipal Project Manager, Workplace, Property & Accommodation
Mar. 2019 - Jan. 2021Sydney, New South Wales, Australia- Successfully led a workplace fit-out program valued at $15-18 million for the Department of Customer Service (DCS), with a strong focus on strategic project planning, execution, and governance to ensure alignment with organizational objectives. - Managed enhancements and implemented process changes in operations, prioritizing best practices in change management and training to achieve optimal performance. - Served as the principal project leader, overseeing program schedules, risk mitigation strategies, and cross-functional coordination to facilitate seamless project delivery. - Advised executive leadership on innovative workplace transformation strategies, effectively balancing operational necessities with evolving health and safety standards during the COVID-19 pandemic. - Fostered strong engagement with key stakeholders, including government officials and corporate leaders, to ensure that workplace design aligns with long-term organizational goals and enhances the overall employee experience. - Directed contractor and vendor management, ensuring adherence to project milestones, budget integrity, and compliance with all relevant regulatory standards while maintaining high-quality deliverables throughout the program lifecycle.
Connect AwayDestination and Group Events Strategic Manager
Feb. 2019NSW- Led a team in managing large groups and volunteers, effectively assigning roles and responsibilities. - Developed and implemented a long-term destination marketing strategy aimed at attracting city women to regional areas, thereby boosting tourism. - Analyzed tourism data and visitor numbers to inform the decisions of venues and destinations. - Utilized digital marketing and data-driven strategies to measure success and create impactful community-building events. - Collaborated with local chambers of commerce to develop marketing strategies and plan content. - Evaluated marketing and consumer insights, in addition to competitor activity, to drive decisions regarding campaigns and future events. - Conducted analysis of popular trends in other areas and built strategies to implement within current campaigns. - Achieved success in event management, with an annual women's lunch growing from 400 to 700 attendees, where 480 tickets were sold in the first four minutes. This event has garnered significant hype and has proven to be extremely successful. - Organized a fundraiser in just five weeks that raised $450,000, and a dinner and wine auction in three weeks that generated $50,000.
NSW Department of Finance, Services and InnovationProject Manager - Procurement / Facilities, Workplace, Property & Accommodation
Mar. 2018 - Mar. 2019Sydney, Australia- Led the implementation and transition of multiple high-impact projects, ensuring operational readiness and efficiency. - Successfully implemented Contingent Labour Management, streamlining workforce procurement and compliance. - Managed the stabilization and enhancement of the Visitor Management System, optimising platform functionality and operational efficiencies. - Spearheaded Hardware Lifecycle improvements, refining procurement and inventory processes to enhance asset management. - Oversaw the Graduate Program, coordinating onboarding, placement, and development initiatives to support emerging talent.
NSW Department of Customer ServiceProject Manager, Contractor Central
Feb. 2017 - Mar. 2018Sydney, New South Wales, Australia- Led the rollout of Contractor Central, overseeing system implementation, stakeholder engagement, and change management. - Negotiated contractual agreements with recruitment firms, ensuring compliance and cost-effective service delivery. - Managed system installation, updates, change requests, testing, and training, ensuring seamless adoption across the organisation.
NSW Department of Finance, Services and InnovationManager PMO - SAPConnect project
Jun. 2016 - Feb. 2017Sydney, Australia- Established and led the development of the PMO, designing governance frameworks to enhance project oversight and execution. - Ensured PMO service quality, implementing best practices for project tracking, risk management, and reporting. - Managed resource allocation, financial tracking, and project governance, ensuring alignment with organisational objectives.
NSW Department of Finance, Services and InnovationProject Manager, Vendor Management Office
Apr. 2016 - Jun. 2016Sydney, Australia- Led cross-functional teams and third-party vendors to ensure seamless execution of projects, delivering results on time, within scope, and on budget. - Defined project scope and objectives, engaging key stakeholders to ensure technical feasibility and alignment with business goals. - Developed and maintained detailed project plans, tracking progress, mitigating risks, and managing resource allocation for optimal efficiency. - Implemented change management strategies, effectively handling project scope, scheduling, and budget adjustments. - Utilised performance measurement tools to track project milestones and report key findings to senior management. - Established and nurtured strong vendor relationships, ensuring alignment with contractual obligations and business expectations. - Led risk management initiatives, proactively identifying and resolving potential project risks to minimise disruptions. - Maintained comprehensive project documentation, ensuring transparency, accountability, and process improvement for future initiatives.
Kids and LuggageMarketing Manager
Jan. 2016 - Feb. 2021Sydney• Developed multi-channel promotional strategies for a family travel blog, driving business growth. • Created successful membership programs and integrated digital campaigns, leveraging user-generated content. • Established partnerships with family travel specialists to enhance brand visibility and engagement.
NSW Department of Finance, Services and InnovationPMO Lead, SAP Connect Project
Aug. 2015 - Apr. 2016Sydney- Led the Project Management Office (PMO), ensuring seamless implementation of project governance, risk management, and issue resolution frameworks. - Acted as the key liaison between executive sponsors, project teams, and technology stakeholders, ensuring clear communication and alignment of objectives. - Spearheaded efforts to enhance project delivery efficiency, predictability, and consistency, driving best practices across the organisation. - Provided strategic leadership in PMO processes, ensuring project goals met customer expectations while maintaining high service standards. - Managed project cost controls, monitoring profit and cost sheets to ensure financial accountability. - Ensured timely and efficient payment collection, optimising financial workflows to support project sustainability. - Oversaw project interfaces, including team coordination, technology integrations, and operational risk management, to deliver successful outcomes.
Health Education and Training Institute (HETI)Program Officer
Mar. 2015 - Aug. 2015Gladesville, New South Wales, Australia
Department of Family and Community Services (NSW)Senior Project Officer, The National Partnership Agreement on Homelessness (NPAH)
May. 2014 - Sep. 2014Ashfield, nsw- Led the management and coordination of the National Partnership Agreement on Homelessness (NPAH), overseeing the administration of approximately $30 million in annual grants allocated to government agencies and NGOs. - Identified significant financial discrepancies due to budget constraints and fragmented resource management, successfully uncovering missing funds and enhancing financial oversight. - Developed a comprehensive audit trail, establishing transparency and accountability in grant distribution and expenditure tracking. - Strengthened governance and financial processes, ensuring compliance with funding agreements and mitigating risks associated with budget mismanagement. - Collaborated with state and federal government stakeholders, aligning grant allocations with strategic homelessness initiatives. - Contributed to the successful transition and extension of the NPAH beyond its initial term, reinforcing the program’s impact and sustainability.
N/AMaternity Leave
Aug. 2013 - May. 2014
Department of Premier and Cabinet (NSW)Senior Project Officer, Performance and Management Branch (PMB)
Mar. 2013 - Jul. 2013Bligh Street, Sydney- Led stakeholder engagement across government agencies, ensuring alignment with the NSW Government’s strategic priorities and performance objectives. - Developed and implemented project plans, communication strategies, and reporting frameworks to monitor progress and drive accountability. - Managed high-level briefings and ministerial documentation, preparing concise reports and recommendations for executive decision-making. - Provided governance oversight, ensuring policies, performance strategies, and reporting structures supported optimal public sector outcomes. - Collaborated with cross-departmental teams, driving initiatives that enhanced transparency, efficiency, and service delivery across government programs.
HealthShare NSWSenior Project Officer
Sep. 2012 - Feb. 2013Chatswood- Provided project support for the statewide Senior Medical & Dental Officer Recruitment, Credentialing, and Scope of Clinical Practice system, ensuring seamless implementation and compliance with NSW Health standards. - Led the decommissioning of the NSW Health ‘HealthJobs’ system, overseeing transition strategies and mitigating risks associated with system shutdown. - Managed stakeholder engagement across NSW Health, liaising with key decision-makers to align project outcomes with operational needs. - Supported policy development and process improvements, enhancing recruitment and credentialing efficiencies within the public health system.
Woolworths LimitedCommunity Investment Manager
Jun. 2011 - Dec. 2011Australia- Managed 200+ community investment projects, overseeing corporate partnerships and programs to align with Woolworths’ broader corporate responsibility and sustainability strategy. - Provided business planning support to NGOs, ensuring effective implementation of community initiatives and long-term impact. - Led the development and execution of Corporate Responsibility Reporting, establishing measurement frameworks to track community investment outcomes. - Engaged key stakeholders across business units, integrating community programs into Woolworths’ operational and strategic priorities. - Implemented impact-driven investment strategies, ensuring resources were allocated effectively to maximize community benefit.
Woolworths LimitedProject Manager, Woolworths Liquor Division
Aug. 2009 - Jun. 2011- Managed multiple concurrent projects across Woolworths’ Liquor brands, overseeing end-to-end project execution from planning and budgeting to stakeholder engagement and delivery. - Led both change management and project management initiatives, ensuring seamless transitions and operational improvements. - Developed and implemented strategic project plans, aligning business objectives with corporate goals and regulatory requirements. - Managed stakeholder relationships across corporate teams, suppliers, and internal departments to drive project success. - Delivered high-impact presentations to senior leadership, providing data-driven insights and progress reports. - Oversaw all administrative, business analysis, and project coordination tasks, ensuring streamlined processes and efficient project execution within a lean team structure.
Woolworths LimitedSenior Program Services Manager, Enterprise Project Management Office, Logistics Division
Jan. 2007 - Mar. 2009- Established and managed the company-wide PMO, ensuring governance and oversight for projects exceeding $10 million across all divisions. - Led and coordinated a team of 18, overseeing resource allocation, project prioritisation, and execution. - Organised and facilitated monthly steering committee meetings for senior leadership, including the CEO, CFO, and divisional heads, providing critical reports and data-driven insights. - Developed and implemented project governance frameworks, standardising processes to enhance efficiency, accountability, and strategic alignment. - Managed cross-functional resources, ensuring optimal utilisation and successful delivery of high-impact projects. - Developed and implemented project reviews and health checks enabling opportunity for training and upskilling but also to manage consistency across projects within the portfolio.
LionProgram Manager, Lion Nathan Wine
Sep. 2006 - Aug. 2007- Led the feasibility analysis of the Lion Nathan Wine Program, assessing viability across multiple project phases. - Spearheaded the development and implementation of the Wine Program, ensuring alignment with business objectives and market demands. - Provided strategic sourcing recommendations, balancing cost-efficiency, quality standards, and risk management across internal and external resources. - Developed and managed comprehensive program budgets, optimising financial planning and resource allocation. - Led resource planning and management, ensuring operational efficiency and successful program execution.
ING AustraliaProject Coordinator, Project CUPP (Cash and Unit Pricing Project)
Aug. 2004 - Jul. 2006
GE Commercial & Industrial FinanceBusiness Strategy Analyst, GE Healthcare Financial Services / GE Franchise Finance
Oct. 2003 - Jun. 2004
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