Joanna Anthony

Operational Excellence Consultant & Client Service Coach @If X then Y

Business OwnerB2B🔥 Startup FounderB2CPartnerExecutive Coach🧨 ConsultingFounderEngagement Manager🐦 Design

Joanna Anthony is a reputable Change Consultant & Client Service Coach, working with agencies to identify how to achieve growth through operational and people excellence. She specializes in providing strategic guidance to businesses undergoing significant changes, ensuring a smooth transition process. Joanna uses her expertise in 35 years in brand, employee engagement and communication agencies to enhance client service delivery, fostering improved client relationships and satisfaction. Her work involves identifying areas for improvement, executing change management strategies, and coaching teams to deliver exceptional client service. Joanna’s unique skills set and experience position her as a valuable asset in driving organizational change and client service excellence. Joanna has successfully implemented change management strategies for large global corporates, regional businesses and creative agencies, delivering against agreed goals to achieve business growth and positive culture.

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Work Background

Freelance

Oct. 2023London, England, United KingdomAfter a career in brand and employee engagement, both as client director and strategist, I am skilled at problem-solving the myriad challenges in projects, in teams, in business. I create high performing teams through defining the plan, the vision and the roadmap. I align teams behind the vision and clear roadblocks so teams are equipped for success. More importantly, I love doing this and we have fun on the journey.

WMHFreelance Account Director

Apr. 2012 - Apr. 2013London, United Kingdom

Enterprise IGClient Services Director

Oct. 1996 - Dec. 2003Managed a team of 8 account handlers, resourcing the team and running annual performance management reviews; monitored the financial performance of the team; integrated new teams of people joining the business through mergers; built a strong sense of team and developed staff through to promotion. Additionally I ran the BAA account, growing it from £200k p/a to £750 p/a.

Enterprise IGClient Services Director

Jan. 1996 - Jan. 2003Profit management, resource control, planning, personal development,

EmperorBusiness Director for Employee Engagement & Change team

May. 2022 - Oct. 2023London, England, United Kingdom

Bindy StreetBusiness & Marketing Director

Apr. 2019 - May. 2022London, United Kingdom

London.Film ProductionsSales Marketing Consultant

Apr. 2019 - May. 2019London, United KingdomLondon.Film Productions is a full service film & TV production company working across Luxury & FMCG brands, travel, fashion and documentary film making. With my long history in bringing brands to life through packaging design, I am now working with a great team of film-makers skilled in bringing brands to life through film.

BrandMeClient Services Director

May. 2016 - Mar. 2019London, United Kingdom

Design BridgeSenior Client Director

Apr. 2013 - May. 2016London, United KingdomDuring my 3 years at Design Bridge, I worked on Unilever Lipton worldwide and Mondelez Chocolate category.

Lloyd NorthoverClient Services Director

Apr. 2011 - Apr. 2012London, United KingdomWorking as Client Services Director and delivering projects such as Bath Spa University re-branding and Genworth employee engagement.

Loewy GroupEmployee Engagement consultant

Oct. 2006 - Apr. 2011Specifying change programmes and communications frameworks for GSK; creating change story and tools to embed values at HSBC; specified the passenger communications strategy and signage change programme at Gatwick Airport; internally launched the new brand proposition to 40,000 staff across Logica; implemented workshop tools for various Senior Leadership events for many clients; created the communications for the Being Green campaign at Centrica.