Lucas Nascimento

Customer Success Manager @Infoprice

Brazil🔥 Startup Founder💸 Marketing✔️ ITCRM manager👍 Sales & BizDevCustomer Success ManagerProduct ConsultantBrand Marketing ManagerCommunications ManagerAccount Manager

Olá rede! Sou Lucas, caiçara, apaixonado por marketing e relacionamento com clientes, atuo há 12 anos em áreas comerciais e de suporte ajudando empresas e obterem sucesso. Tenho como meta acessibilizar para as pessoas informação e ajudá-las a mudar suas perspectivas através da educação e cooperação. Durante esse período da minha carreira, pude encontrar profissionais incríveis que me ajudam a desenvolver minhas habilidades de liderança, comunicação e resiliência. Venho atuando nos últimos anos em startups em seus diversos estágios, construindo processos, relacionamentos e avançando dentro do mercado em que atuam. Atuo hoje em consultoria de marketing digital, sucesso e experiencia do cliente para empresas de pequeno e médio porte que deseja se posicionarem no mercado digital e ter atendimento encantadores que possam trazer mais receita para elas.

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Network Power<100 people

Roles

🔥100%

Startup Founder

💸100%

Marketing

✔️100%

Geos

🇬🇧100%

United Kingdom

Work Background

InfoPriceCustomer Success Manager

Dec. 2023São Paulo, Brasil

Nexus ConsultoriaFounder

Nov. 2019São Paulo, São Paulo, BrazilResponsible for strategic consulting for small and medium-sized companies in performance, branding and customer relations, in 4 years of experience, I have worked on different projects and branches helping brands to strengthen and prosper within the market in which they operate. - Competition study with traditional tools (SWOT, 4Ps and etc); - Definition of persona and customer journey; - Implementation and maintenance of social metrics; - Design of CX processes; - Relationship rule and "botization" of service. - Development of academy with content for beginners and intermediaries of digital marketing.

DrivvoRevOps Consultant

Jun. 2023 - Jun. 2024São Paulo, São Paulo, BrasilResponsible for aligning processes, responsibilities and activities of operation that supports sales, marketing and customer success departments. - RevOps Strategy Definition and Monitoring - Alignment of Goals and Objectives - Data Analysis and Insights - Process Development and Standardization - Technology and Tools Evaluation - Definition of KPIs and Success Metrics - Conducting a pricing project for B2B and B2C customer subscriptions.

AppmaxCustomer Success Manager

Aug. 2022 - Apr. 2023São Paulo, São Paulo, BrazilPortfolio management with national and international clients in the payment methods and e-commerce segments, I was responsible for the MDR (revenue) growth by 152% in the last quarter of 2022. I was responsible for projects to automate contact records in CRM Hubspot, relationship rule and portfolio management improvement and active participant in projects to improve KPI's in the CS area.

InfopriceCustomer Success Manager

Jul. 2021 - Jun. 2022São Paulo, São Paulo,BrasilManagement of retail and industry client portfolio (small business and strategic accounts) in SaaS product (price panel) and POS research, using Sensedata, Pipefy and Zendesk, I was responsible for the creation and maintenance of Centro do Saber (internal portal of the success and customer experience team), Optimization and automation of processes in the mid and tech touch format, I was also able to manage customer journey projects using the Uxpressia tool as support and product tour for pricing software under development by the company using Usetifull.

InfopriceMembro de Comitê de brading

Aug. 2021 - Mar. 2022São Paulo, São Paulo, Brasil

dnc.groupProject Leader (student)

Dec. 2021 - May. 2022São Paulo, São Paulo, BrazilScrum team leadership using Agile methodology and scrum practices; Resolving conflicts and issues that the dev team faced; Conducting ceremonies in the Scrum Framework (sprint planning, daily meeting, sprint review and sprint retrospective). Removing impediments and training the scrum team in removing the impediments; Conducting project in Green Belt Lean Six Sigma; - Achievements: Delivery of mechanism for recording and measuring delivery time; Delivery of Dashboard with real time data update; Increased revenue by 21K; Projected revenue increase by 370K (projected for 12 months).

LoggiLoggi Customer Experience Analyst

Nov. 2020 - Jun. 2021São Paulo, BrasilResponsible for servicing B2B customers, drivers, and handling real-time (liveOps) route calls on the Zendesk platform, analyzing collections and order bonuses.

EAD UniFAJCustomer Success Analyst

Mar. 2020 - Feb. 2021São Paulo Responsible for serving students and educational centers in the HubSpot tool, co-responsible for internalizing the service team, process improvements, training new employees via Google Meet and creating and maintaining a Help Center for the service team.

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