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Network Power<100 people
Roles
🔥100%
Startup Founder
💸100%
Marketing
✔️100%
IT
Geos
🇬🇧100%
United Kingdom
Work Background
InfoPriceCustomer Success Manager
Dec. 2023São Paulo, Brasil
DrivvoRevOps Consultant
Jun. 2023 - Jun. 2024São Paulo, São Paulo, BrasilResponsible for aligning processes, responsibilities and activities of operation that supports sales, marketing and customer success departments. - RevOps Strategy Definition and Monitoring
- Alignment of Goals and Objectives
- Data Analysis and Insights
- Process Development and Standardization
- Technology and Tools Evaluation
- Definition of KPIs and Success Metrics
- Conducting a pricing project for B2B and B2C customer subscriptions.
AppmaxCustomer Success Manager
Aug. 2022 - Apr. 2023São Paulo, São Paulo, BrazilPortfolio management with national and international clients in the payment methods and e-commerce segments, I was responsible for the MDR (revenue) growth by 152% in the last quarter of 2022.
I was responsible for projects to automate contact records in CRM Hubspot, relationship rule and portfolio management improvement and active participant in projects to improve KPI's in the CS area.
dnc.groupProject Leader (student)
Dec. 2021 - May. 2022São Paulo, São Paulo, BrazilScrum team leadership using Agile methodology and scrum practices; Resolving conflicts and issues that the dev team faced; Conducting ceremonies in the Scrum Framework (sprint planning, daily meeting, sprint review and sprint retrospective). Removing impediments and training the scrum team in removing the impediments; Conducting project in Green Belt Lean Six Sigma; - Achievements: Delivery of mechanism for recording and measuring delivery time; Delivery of Dashboard with real time data update; Increased revenue by 21K; Projected revenue increase by 370K (projected for 12 months).
InfopriceMembro de Comitê de brading
Aug. 2021 - Mar. 2022São Paulo, São Paulo, Brasil
InfopriceCustomer Success Manager
Jul. 2021 - Jun. 2022São Paulo, São Paulo,BrasilManagement of retail and industry client portfolio (small business and strategic accounts) in SaaS product (price panel) and POS research, using Sensedata, Pipefy and Zendesk, I was responsible for the creation and maintenance of Centro do Saber (internal portal of the success and customer experience team), Optimization and automation of processes in the mid and tech touch format, I was also able to manage customer journey projects using the Uxpressia tool as support and product tour for pricing software under development by the company using Usetifull.
LoggiLoggi Customer Experience Analyst
Nov. 2020 - Jun. 2021São Paulo, BrasilResponsible for servicing B2B customers, drivers, and handling real-time (liveOps) route calls on the Zendesk platform, analyzing collections and order bonuses.
EAD UniFAJCustomer Success Analyst
Mar. 2020 - Mar. 2021São Paulo Responsible for serving students and educational centers in the HubSpot tool, co-responsible for internalizing the service team, process improvements, training new employees via Google Meet and creating and maintaining a Help Center for the service team.
Nexus ConsultoriaFounder
Nov. 2019São Paulo, São Paulo, BrazilResponsible for strategic consulting for small and medium-sized companies in performance, branding and customer relations, in 4 years of experience, I have worked on different projects and branches helping brands to strengthen and prosper within the market in which they operate. - Competition study with traditional tools (SWOT, 4Ps and etc);
- Definition of persona and customer journey;
- Implementation and maintenance of social metrics;
- Design of CX processes;
- Relationship rule and "botization" of service.
- Development of academy with content for beginners and intermediaries of digital marketing.
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