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Work Background
CloudFactoryProduct Manager
Jan. 2022United KingdomAt CloudFactory I lead a team of engineers and UX/UI designers to help accelerate the AI lifecycle with HITL (Human in the loop) solutions reporting to the Head of Product, responsible for:
- Strategic Roadmap Leadership: Drive the definition, prioritisation, and clear communication of the product roadmap for my area, aligning it with organisational goals/OKRs and ensuring transparency across relevant stakeholders.
- Collaborative Product Development: Effectively manage cross-functional teams of engineers, QA and UX/UI designers spanning different time zones, fostering collaboration, and ensuring cohesive progress towards enhancing existing features and shipping new features in fortnightly sprints using agile methodologies.
- Requirements Gathering: Collaborate with stakeholders, customers, and internal teams to gather and define product requirements and articulate and document product features and functionalities.
Detailed Product Documentation: Author comprehensive Initiatives, Epics, and User Stories, translating strategic objectives into actionable and clear directives for the development team, ensuring alignment with product goals.
- Release Management: Plan and coordinate product releases, considering timelines, dependencies, and quality assurance and communicate release plans and notes to relevant stakeholders and the business where applicable.
NatWest GroupDigital Experience Manager
Oct. 2018 - Sep. 2021London, United KingdomReporting to the Innovation Director of one of the UK’s largest banks, responsible for:
- Designing new customer journeys and strategic digital propositions for the Commercial & Private Banking business, focusing on delivering an intuitive and memorable user experience
- Enabling seamless customer movement between the bank’s digital channels
- Developing rapid prototyping concepts with internal stakeholders and managing external agencies from concept to delivery
- Driving prototyping projects aligned to the bank’s strategy with hypothesis leading and customer driven design, helping the prototyping program to deliver solutions that validate and test experiences for desirability, feasibility and viability
- Identifying ways to simplify and improve the customer experience, continually enhancing speed and efficiency
- Collaborate with stakeholders to ensure the digital experience remains cohesive, embedding digital principles and encouraging the best possible customer adoption and conversion
Achievements: Launched the UK’s first digital Trade Guarantee application process
Talent DeckFounder / Chief Product Officer
Jan. 2017 - Sep. 2018London, United KingdomReporting to the Group Board of this funded disruptive technology start-up, responsible for: - Inventing, conceptualising and delivering a high quality digital product to meet consumers needs
- Launching the product and brand www.talentdeck.com in the UK with a plan of scaling rapidly
- Digital experience and product road-mapping
- Ownership of processes, commercials, budgets, vendors and partners in a fast-paced agile environment
- Driving growth, products and brand awareness in mainstream consumer markets
- Ensuring buy-in from global stakeholders
- Motivating, mentoring and leading product managers, UX'ers, developers and testers (internally and externally)
- Managing product development and core functionality whilst achieving business objectives
- Analysing behavioural/usage data to understand why things happen
- Bringing in corporate process incl. encouraging collaboration across other teams/business units
- Designing and creating the UX and UI experiences
- Presenting ideas to investors incl. mock-ups and wireframes Achievements: Co-founded and launched product/service in the UK; Developed a digital strategy that established the brand quickly; Pitched and secured funding; Managed a diverse investor group and stakeholders in a high-performance delivery culture; Worked with numerous Silicon Valley partners in the Chief Digital Product Role
SThreeGlobal Head of Digital
Feb. 2016 - Dec. 2016London, United KingdomReporting to the CMO of this leading PLC, responsible for: - Digital products across the business incl. product roadmap and digital customer experience
- Managing a team of 7 covering 41 websites globally incl. digital product and experience (UI/UX)
- Created the Global Product Strategy to digitally transform SThree
- Conveying clear business, commercial and technical objectives incl. supporting process end-to-end - Implementing new platforms, technology, marketing automation and processes with commercial ownerships
- Building/improving products that help customers get where they want to with as little friction as possible
- Extensive stakeholder management from CEO to Customer Service teams
- Selection, management and collaboration with external agencies
- Gathering user research and competitor analysis to identify and implement continual improvements Achievements: Successfully created the buy-in to kick-start the digital transformation of SThree; Defined/implemented integrated journeys
Great Western Railway (GWR)Head of Digital
Apr. 2012 - Feb. 2016Paddington, LondonReporting to the Exec team of one of the UK’s largest rail networks supporting 78m journeys p/a, responsible for: - Digital strategy, roadmaps, solutions and experience across web, eCommerce, mobile apps and devices
- Managing, motivating and mentoring a team of 11 (UI/UX)
- Building/improving products that help customers get where they want using agile methodologies
- Working with product-focused engineers, designers and partners to instil trust and results
- Leading the choice and execution of digital products and projects Achievements: Created an industry leading social media team and strategy; Led GWR through digital transformation; Won numerous Awards and Industry Recognition; Delivered great customer experiences and 'Best in Market' results; increased booking conversion by 4.1%, increased sales by 9%, increased average transaction value by 16% and created a digital shift to online by 10%.
Heathrow ExpressWeb Development Manager
Feb. 2005 - Apr. 2012London, United KingdomReporting to the senior management team of this fast-track transport provider, responsible for: - Technically leading the entire digital business on all web/app/digital based projects
- Leading the innovation and digital transformation team
- Managing all B2C, B2B and Mobile Platforms incl. developing a CRM strategy
- Optimising all internal tools and processes Achievements: Rapidly increased revenue and brand awareness; Key influencer in the digital turnaround; Successfully developed and delivered transactional mobile phone applications across iPhone, Blackberry, Android and Java based platforms; Delivered the first UK rail on-train e-ticket validation system via Wi-Fi, accounting for over £15m revenue per annum; Led the creation and development of a new web platform for B2B and B2C ticket sales
MixtapePageFounder | CTO
Jan. 2005 - Jun. 2010London, United KingdomA Tech Start-up and digital platform for professionals within the entertainment industry, responsible for: - Creating and launching the first ever mobile mixtape site in the world incl. P&L/commercial ownership
- Digital/product conceptualisation and strategy incl. delivering/developing across web and mobile (UX/UI)
- Motivating and leading people incl. building product focused teams and partners for the future
- Quickly understanding user needs and customer touch point functions and maximising content distribution
- Managing and ensuring buy-in from global stakeholders Achievements: Rapidly grew unique visitor users from 0-250,000 p/month; Used highly innovative social networking techniques; Negotiated and sold the business to a rival company in 2010
BBCRadio Presenter/DJ
Jan. 2001 - Aug. 2005London, United KingdomHosted my own radio show every Wednesday on BBC 1XTRA, djing the best in urban music, conducting interviews and entertaining listeners.
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