Credit House Solução em CréditoCo-founder - Business Operations Manager & HR
Oct. 2016 - Jun. 2022São Paulo, São Paulo✔ Brazilian Company. Banking Correspondent, focused on granting loan for retirees, pensioners and self-employed.
✔ Team Manager of 10 backoffice employees and 15 indirect sales employees, as well as supporting and training 08 micro-franchisees;
✔ Banking correspondent certified by Febraban, working with Safra, Panamericano, Itaú, C6 Bank, Olé Consignado, BMG, Cetelem, Daycoval, Banrisul, Cetelem, Bradesco, Crefaz, JBcred.
✔ Specialist of Credit analysis, in accordance with the operational roadmap of the banks;
✔ Execution of payroll, salary structure, bonuses and benefits;
✔ Responsible for the Recruitment and selection of salesmen, interns and coordinators;
✔ Align and structure business strategies, including the sales area, development of business metrics and sales KPI;
✔ Support the sales manager and sales team in acquiring new customer leads via call center and social medias, manage sales funnel and the portfolio of 5 thousand customers, negotiation techniques, ensure the goals, conflict management, turnover and after-sales process;