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Work Background
Railinc Corp.Business Analyst
Jul. 2019 - Oct. 2021Cary, North Carolina, United States
Railinc Corp.Product Support Specialist
Jun. 2018 - Jun. 2019Raleigh-Durham, North Carolina Area
Railinc Corp.Customer Success Specialist
May. 2017 - Jun. 2018Raleigh-Durham, North Carolina Area
Wolters KluwerFulfillment Specialist
Jul. 2015 - Sep. 2016Raleigh-Durham, North Carolina Area
CT CorporationAssociate Corporate Operations Specialist
Sep. 2013 - Jun. 2015Raleigh-Durham, North Carolina Area
HensonFuerstCase Manager
Apr. 2010 - Jun. 2012Raleigh-Durham, North Carolina Area. Served as primary point of contact for various government agencies throughout the administrative hearing process . Ensured all claims and records were updated accurately and in a timely manner . Dealt promptly, courteously, and accurately with clients, partners, and providers . Demonstrated the ability to resolve conflicts while maintaining composure and confidence . Evaluated social security disability claims for lead attorneys . Managed clients’ medical information
Hendrick Automotive GroupSales Associate
Sep. 2008 - Apr. 2009Raleigh-Durham, North Carolina Area. Coordinated the sales process through prospecting and scheduling appointments . Provided information about products and services online, in person, and by phone . Successfully negotiated and closed sales on new and pre-owned vehicles
TargetGuest Service Team Leader
Jun. 2007 - Dec. 2010Raleigh-Durham, North Carolina Area. Trained and supervised new employees; responsible for staff of 10-15 people . Coached team members in techniques for responding quickly to guests’ needs, questions, and issues . Kept checkout lanes, parking lot, food service area, restrooms, and guest service areas properly signed, clean, and organized
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