Redhorse CorporationSr Telecom Billing Analyst & Enterprise Infrastructure Solutions Data Analyst
Jun. 2015 - Oct. 2018Rosslyn, VAResponsible for management of 100+ GSA telecommunication accounts. Conducted reconciliation audits. Provided weekly updates, made recommendations, worked with agency director when appropriate to resolve issues. • Served as account manager for complex billing and contract resolution with executive management across GSA, Contract Officers, senior company and vendor officials. • Identified, verified, and documented billing discrepancies, ranging from $1,000 to over $50,000/month, within GSA Telecommunications Ordering and Pricing System and telecom vendor invoices.
• Reconciled operational activities across 11 GSA regions to include order management, installations, disconnects, and billing to ensure accuracy prior to contract migration.
• Researched and successfully retrieved over $1M in credits from incorrect billing for client over 18-month period. • Initiated process improvements for workflow inefficiencies to reduce unnecessary data entry and improve communication.