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Work Background
VVL Systems & Consulting Lead Financial Management Analyst
Nov. 2023Remote
Koniag Government ServicesLead Technology Invoice Analyst
Oct. 2021 - Oct. 2023Washington, District of Columbia, United States · Remote• Supported and developed new automations, dashboards, reporting and training for the EIS and Wireless contracts.
• Helped to manage over 70,000 lines of wireless services, including invoice audits and data pool management.
• Worked to resolve billing disputes, ensure credits are applied, and implement escalation procedures for all contracts.
• Collaborated to create Chargeback Reports to ensure billing is accurately charged to appropriate agencies and mission areas.
• Hosted and attended numerous weekly meetings with Federal teams, vendors, and other contracting teams.
• Provided support, guidance, and career development to team members
Brillient CorporationSr. Technology Invoice Analyst
Nov. 2020 - Oct. 2021Washington, DC · Remote• Developed new invoice management/audit process to support USDA transition to EIS contract and current wireless contract.
• Work with Federal partners to identify potential risks and gaps in current processes.
• Defined new reporting requirements for all EIS services.
• Create training materials and SOP documents for new billing/invoice management team.
Red ThinkingBusiness Development
Aug. 2019 - Oct. 2021Smart organizations hire us to help them stand out. Our ideas are purposefully big, bold and bright—and are often executed in unexpected ways. The result is head-turning design and strategy.
Are you ready to think Red? We are entrepreneurial excellence, women-owned and provide solutions and creativity for branding and marketing efforts.
Redhorse CorporationSr Telecom Billing Analyst & Enterprise Infrastructure Solutions Data Analyst
Jun. 2015 - Oct. 2018Rosslyn, VAResponsible for management of 100+ GSA telecommunication accounts. Conducted reconciliation audits. Provided weekly updates, made recommendations, worked with agency director when appropriate to resolve issues. • Served as account manager for complex billing and contract resolution with executive management across GSA, Contract Officers, senior company and vendor officials. • Identified, verified, and documented billing discrepancies, ranging from $1,000 to over $50,000/month, within GSA Telecommunications Ordering and Pricing System and telecom vendor invoices.
• Reconciled operational activities across 11 GSA regions to include order management, installations, disconnects, and billing to ensure accuracy prior to contract migration.
• Researched and successfully retrieved over $1M in credits from incorrect billing for client over 18-month period. • Initiated process improvements for workflow inefficiencies to reduce unnecessary data entry and improve communication.
Time Warner CableBusiness Analyst - (Contractor)
Sep. 2014 - Apr. 2015Herndon, VA• Supported Data Management Platform that pulls data from different sources to help with marketing Administrator and Senior eCommerce Manager with Personalization, Segmentation, and Analytics.
• Assisted in writing high level requirements for the residential site including: My Account and TWC Stores.
The Kenley Group, LLCOwner
Mar. 2013 - Dec. 2014Washington, DC• A specialty consulting firm focused on increasing client revenue, accounting, and finance auditing. • Collaborated with partner and alliance programs to qualify leads across MD, VA, and D.C. for financial service products. • Audited and reconciled the telecom invoice payment service including invoices and customer payments for national telecom service corporation.
SpacenetSr. Director, Vendor Management
Aug. 2012 - Mar. 2013McLean, VAResponsible for managing telecom expenses costs for SPACENET and its customers. Services included wire line, telephony and wireless service from a variety of providers. • Conducted contract reviews to monitor vendor pricing and services, approved high-dollar invoices.
• Created and presented reports to CIO & President to help facilitate senior-level decision-making. • Established infrastructure to drive new niche business growth; immediately realized $20K monthly net.
• Performed audits to ensure accurate monthly vendor billing reconciliation.
SpacenetDirector of Business Finance
Jun. 2005 - Aug. 2012McLean, VAManaged corporate service billing, auditing, receivables, product pricing and revenue assurance functions that provided billing solutions for 30+ clients across 13,000 locations.
• Employed “find the right product based on needs” philosophy to achieve 100% client retention; adjusted service terms as necessary to meet client goals and achieve satisfaction. • Worked with software development team to help create new custom billing solutions software in order to increase the efficiency and accuracy of the billing department.
• Collaborated with President, VP of Sales, VP Engineering & Operations, Director of IT Infrastructure to execute strategic vision and goals.
• Worked with Sales, Provisioning, and Sales Engineers in deployment and continued management of customer installations.
UUNET/MCISr. Manager, High Speed Internet
Apr. 2000 - Mar. 2005Ashburn, VAAccountable for High Speed Internet Order Entry and Order Management departments. Managed team of over 15 employees charged with entry, auditing, and QA of high-speed internet orders, representing 25% of overall revenue. • Performed quality reviews of all customer orders and ensured prompt database entry.
• Selected to serve on year-long high-profile billing system project responsible for decommissioning legacy system and process re-engineering to prepare for integration into new billing system.
• Developed and facilitated department training integral to updated knowledge of processes and product releases.
• Collaborated to develop internal marketing documents that educated associates about internet ordering processes.
• Applied tenacious root cause analysis to uncover $1.8M+ in miscoded credits resulting in significant cost savings and future coding redesign.
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