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IT
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Work Background
Abu Dhabi Chamber of Commerce and IndustryChief Technology Officer
Dec. 2023Abu Dhabi Emirate, United Arab Emirates · On-site
Abu Dhabi Chamber of Commerce and IndustryHead of IT
Jan. 2023Abu Dhabi Emirate, United Arab Emirates · On-site• Leveraging extensive experience as a CIO to serve as a trusted advisor to the CEO on emerging technology trends, ensuring strategic alignment with future advancements and regulatory compliance within the public sector. • Leading the creation and implementation of a strategic technology plan focused on scalability and adaptability to keep pace with market developments and worldwide technological trends. • Developing and implementing IT governance frameworks that ensure technology resources are aligned with organizational goals and comply with both local and international standards. • Leading large-scale digital transformation projects, positioning organizations to capitalize on digital opportunities while mitigating risks. • Strong leadership in managing cross-functional teams, fostering an environment of collaboration and innovation, and building consensus across all levels of the organization.
Dubai HoldingDirector of IT Operations & Cloud Infrastructure
Jan. 2015 - Jan. 2023DubaiOversee IT operations across the Group (Jumeirah Hotels, Meraas, Dubai Parks, Arab Media Group, TECOM Investments, Dubai Properties Group) with responsibility for all mergers and acquisitions (M&A) across the Group from the IT perspective. Define IT strategy across the Group, including adopting new technologies and retirement/upgrade of existing technologies. Responsible for IT vendor management, including building strategic relationships, defining road maps, system upgrades, and negotiating contracts. Play a key role in IT Leadership Board to define business strategies across the Group. Notable Achievements
• Top-performing senior manager in 2020 due to faultless management during the lockdown: all systems were made ready to accept and effectively facilitate ‘working from home’ during the lockdown • Successfully reduced running operations cost by 24% (14 million AED) over 3 years by consolidating workload and datacentres across the Group
• Negotiated a 30% reduction on all contracts AMC during the pandemic in 2021
• Delivered seamless integration with the migration of the newly acquired entities (Meraas Holding) in the record time of 2 months for all systems to be migrated and integrated within the Dubai Holding landscape
• Key member of ERP upgrade and migration to Cloud (Oracle Fusion)
• Architect Dubai Holding Customer Gnome using Azure Big Data Analytics (Azure Data Factory, Data bricks, Data Lake Storage, synapse analytics, and Power BI) • Established a change management culture in the organization, introducing DevOps, demand management process across Group
TECOM Group Dubai-member of Dubai HoldingManager IT Operations
Jun. 2012 - Jan. 2015Dubai, United Arab EmiratesManaged technical operations for the entire Group with responsibility for translating business requirements into IT systems. Acted as final layer of escalation for all IT operations issues and responsible for the innovation centre idea base. Notable Achievements
• Promoted to Manager IT Operations taking care of the entire operation landscape • Successfully reduced data centre landscape by 54%, virtualising workloads and moving to converge computing
• Delivered a major upgrade to the ERP system from an outdated system and supporting a state-of-the-art setup • Employee of the year 2015 across all departments
Tecom Investment (A Dubai Holding Company)IT Lead Systems
Jun. 2010 - Jul. 2012Dubai, united Arab EmiratesResponsible for All Microsoft IT systems across the Group, leading a team of 12. Aligned IT objectives and programs with the organisation's overall vision, strategies and objectives whilst leading the onboarding and growth of systems to support the opening of new sites and business operations. Notable Achievements
• Successfully evaluated all Microsoft IT systems in the organisation, resulting in upgrading non-supported systems to the latest versions at the time, regaining support, security and stability • Rebuilt the entire systems team and set up a training campaign for all team members with minimum resources • Upgraded premium email servers, SharePoint and databases servers to the latest supported versions
• Successfully elevated systems up time from 75% to 99% achieving higher than the agreed SLA of 95%
Injazat Data SystemsSenior Implementation Engineer – Advanced Technologies
Jun. 2009 - Jun. 2010Abu Dhabi, United Arab EmiratesResponsible for delivering high-value projects to the Abu Dhabi government Notable Achievements
• Unified IT response systems for Etihad Airways worldwide, including patch management, automation, and lifecycle management
Dubai WorldSystem Engineer
Jan. 2005 - May. 2009DubaiResponsible for all Windows servers day to day operation and acted as a layer 2 Escalation Engineer. Notable Achievements
• Received promotion in the first 6 months of tenure • Implemented the first virtualization technologies in the region
• Established active DR sites for critical systems
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