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Work Background
Scrum.orgPortfolio Product Manager of Courseware
Jan. 2022 - Jul. 2024Burlington, Massachusetts, United StatesLed growth and innovation in the Courseware Product Portfolio, driving strategy and execution for the development and maintenance of 11→15 flagship products in collaboration with diverse stakeholders and SMEs. Empowered students to create positive impacts in their work environments through practical learning. Oversaw roadmap development, stakeholder coordination, risk mitigation, and end-to-end delivery. 🔷 Customer-Centricity: Led cross-functional project execution across stakeholders and SMEs to design and deliver a customer-centric curriculum, resulting in long-term strategic value for the company, and learning experiences that support behavior change and habit formation. 🔷 Go-To-Market Strategy: Equipped the sales channel with the knowledge and skills to effectively deliver new products by conducting and coordinating comprehensive training sessions and licensing processes. 🔷 Hypothesis-Driven: Delivered measurable impact by exceeding beta course launch goals by 20%, applying a hypothesis-driven approach to product strategy and stakeholder feedback. 🔷 Stakeholder Engagement: Achieved a 3x increase in stakeholder engagement by transforming feedback loops through comprehensive refactoring and significant change management efforts. 🔷 Cross-Functional Team Leadership: Hired, onboarded, and led international teams to execute against strategic goals and delivery timelines. Managed project budgets while ensuring timely, high-quality releases. Products Launched: 🚀 Capabilities & Skills of Professional Product Ownership framework & Workshop
scrum.org/learning-series/capabilities-and-skills-professional-product-ownership/
scrum.org/workshops/professional-product-ownership-capabilities-workshop 🚀 Immersion Training
scrum.org/immersion-training-overview 🚀 Professional Product Discovery and Validation
scrum.org/ppdv 🚀 Professional Scrum Product Backlog Management Skills
scrum.org/pspbm 🚀 Professional Scrum Facilitation Skills
scrum.org/psfs
Scrum.orgProgram Manager - Courseware
Mar. 2020 - Jan. 2022Burlington, Massachusetts, United StatesLed planning, coordination, and process improvement across a portfolio of 11 Agile learning products. Ensured quality, consistency, and value delivery through iteration, innovation, and Agile leadership. 🔷 Operational Excellence: Unified multiple instructional development teams into a single cross-functional unit, improving delivery efficiency and collaboration. 🔷 Customer Insights: Integrated user, customer, stakeholder, and instructor feedback loops into regular review cycles to drive iterative course enhancements and versioning. 🔷 Team Leadership: Co-created a culture of growth and innovation by fostering open communication, transparency, and collaboration, improving team performance and stakeholder confidence. Key Achievements: ❇️ Aligned the portfolio with the Scrum Guide 2020 major release ❇️ Effectively restructured teams to improve collaboration and alignment ❇️ Facilitated transparent and collaborative hiring workshops to foster immediate support of new hires.
Scrum.orgLearning Paths Curator
Sep. 2018 - Mar. 2020Burlington, Massachusetts, United StatesCurated and launched four comprehensive learning paths for all Scrum accountabilities, resulting in 9% increase in time on site, 6% increase in pages per visit, 1.6% decrease in bounce rate, and 22.7% growth in site visitors. 🔷 Elevated the quality and impact of free online learning experiences by organizing thousands of content assets by role, relevance, and alignment with defined learning outcomes. 🔷 Applied subject matter expertise and performance data to identify content gaps, refine pathways, and enhance discoverability and user experience. 🔷 Collaborated with internal and external stakeholders to source high-quality resources and maintain editorial standards across curated materials. Key Achievements: ❇️ Successful launch of 4 comprehensive learning paths for all Scrum accountabilities resulting in 9% increased time on site per visit, 6% increased pages per visit, 1.6% decrease in bounce rate, and 22.7% more visitors. 🚀 https://www.scrum.org/pathway/scrum-master/
🚀 https://www.scrum.org/pathway/product-owner-learning-path/ 🚀 https://www.scrum.org/pathway/agile-leader-learning-path/
🚀 https://www.scrum.org/pathway/software-developer-learning-path/
Scrum.orgGraphic Designer
Apr. 2015 - Jan. 2022Burlington, MAElevated Scrum.org’s brand through strategic design, compelling visual communication, and scalable systems. Created assets that supported global learning products, frameworks, and digital platforms, ensuring brand consistency across all channels. 🔷 Brand Development: Strengthened visual identity through the design of foundational assets, including redesign of company and product logos, design of the Scrum, Nexus, and Scrum Studio frameworks, website design, print and marketing assets. 🔷 Guideline Leadership: Authored and provided training on comprehensive branding and copyright guidelines to standardize design practices across the organization, improving brand cohesion and external clarity. 🔷 Stakeholder Collaboration: Delivered effective visual communication by liaising with Product Owners, trainers, and executives–including the Marketing Director–to translate complex concepts into user-centered designs. 🔷 Adaptive Innovation: Led visual redesigns of all courseware products and rapidly converted assets for virtual delivery in response to the COVID-19 pandemic, ensuring continuity and high-quality learning experiences. 🔷 Event Branding: Developed versatile branding kits for major industry conferences, supporting global outreach and reinforcing organizational and brand credibility. Key Achievements: ❇️ Designed the Scrum, Nexus, and Scrum Studio frameworks ❇️ Branding redesign of all course products ❇️ Conversion of course products to virtual in response to COVID-19 ❇️ Creation of compelling branding kits for conferences
Scrum.orgOffice Manager
Apr. 2015 - Mar. 2020Burlington, Massachusetts, United StatesManaged day-to-day operations, facilities, and on-site experience at the company’s headquarters, ensuring a welcoming, professional, and well-supported environment for staff, executives, and international visitors. Regularly entrusted with sensitive tasks and special requests, serving as a dependable point of contact across teams and time zones. 🔷 Office & Vendor Management: Oversaw office supply inventory, branded swag orders, and vendor relationships to maintain smooth operations and a polished, consistent, and organized environment. 🔷 Event & Training Support: Coordinated logistics for onsite training classes and meetup events, including facility preparation, trainer contracts, registration tracking, catering, venue and dinner reservations, and day-of troubleshooting. 🔷 Executive & Stakeholder Service: Supported executives and visiting trainers with personalized, high-touch service, managing confidential requests and dynamic needs with professionalism.
Scrum.orgAdministrative Assistant
Dec. 2014 - Apr. 2015Burlington, Massachusetts, United StatesProvided high-level administrative and program support to a senior executive, managing schedules, meeting planning, licensing processes, expenses, and communications while coordinating the launch and execution of a new program, as well as support of an existing program. Ensured seamless operations through proactive planning, cross-functional coordination, and responsive, detail-oriented execution. 🔷 Coordinated a range of program activities to ensure smooth operations by collaborating effectively with internal and external stakeholders, resulting in enhanced program efficiency and successful event execution. 🔷 Provided comprehensive administrative and sales support, leveraging strong organizational skills and attention to detail to prioritize tasks in a fast-paced environment, while fostering a personable and team-oriented atmosphere.
AramarkCatering Supervisor
Aug. 2014 - Nov. 2014Greater Boston Area
US BankAccounting Specialist - Wealth Management
May. 2011 - Sep. 2013Boston, MassachusettsElevated financial accuracy and data-processing efficiency by driving excellence and leading new system adoption across national offices. 🔷 System Implementation Leadership: Led nationwide adoption of a new system GUI by designing, creating, and delivering scalable training materials tailored for user success. 🔷 Data Accuracy: Resolved financial discrepancies in account data through in-depth research and analysis, ensuring financial integrity, compliance, and client satisfaction. 🔷 Analytical Reporting: Produced analytical financial reports used by executives for operational and investment decisions.
Kingston Station RestaurantPrivate Events Manager & Designer
Sep. 2008 - Jun. 2014Boston, MassachusettsDelighted private event customers by transforming the event experience through innovative solutions and exceptional service, resulting in a competitive advantage in a dynamic urban market. 🔷 Increased customer loyalty by developing tailored event experiences that aligned with clients’ social, financial, and dietary needs through strong relationship management. 🔷 Achieved high customer satisfaction by seamlessly executing events for up to 150 guests through effective management of front-of-house staff and coordination with kitchen leadership. 🔷 Boosted profitability by partnering with the Owner and Head Chef to implement cost-effective event strategies.
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