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Work Background
OneTrustEnterprise IT Project Manager
Jan. 2025Madrid, Comunidad de Madrid, EspañaSenior PM, part of the Business Technology Team, supporting GTM, Finance, Enterprise Data, and HRIS business departments to structure, prioritize, allocate, and deliver large-scale and cross-functional projects. I manage the roadmap for Enterprise Applications projects, and support other IT- related initiatives, I work on setting up the EPMO foundation, deliver strategic alignment, and assess risks organization-wide while handling project portfolio. The ultimate goal is to implement strategies and processes to streamline and improve the effectiveness of project management on a large scale. Responsibilities:
• Managing multiple large projects simultaneously. Develop, and implement plans to achieve a specific scope of work driven by the objectives of the project, or the program or portfolio the project is part of. • Deliver the project scope on time, on budget and within the required quality. • Responsible for all aspects related to project planning, including stakeholder identification, development of work plans, schedules, sprint backlog, sprint planning, quality plans, risk management plans, communication plans, and change control plans, etc. • Responsible for all aspects of project execution, facilitating issue resolution
• Responsible for working with the Release Manager to ensure proper planning of software releases and alignment within the overall enterprise release plans
• Responsible for identifying required resources and/or resourcing issues
• Manage ‘quality’ of all deliverables • Manage change within the project • Ensure risks are identified, monitored, and managed to achieve minimal disruption to the project delivery and success
• Provide communications and status reports tailored to the target audience
• Build and manage relationships with key stakeholders at all levels of the organization
• Lead the delivery team
• Coach and mentor others in the Project Management Community. Act as a mentor to junior PMs and Project Administrators.
OneTrustProject Manager - EMEA | NA | APAC
Mar. 2023 - Jan. 2025Madrid, Comunidad de Madrid, EspañaAs a SaaS implementation Project Manager, these are my responsibilities: - Prepare and deliver project presentations and project status reports to clients and internal staff.
- Provide all project management services for the implementation, including project planning, resource planning & management, communication plan, risk analysis, securing of support needed from other departments, project budgeting and business consulting.
- Prepare and track all formal project correspondence to and from the customer and distribute relevant information to management and the project team as applicable.
- Proactively identify potential risk areas and guide customer in risk management and mitigation for entire implementation plan.
- Oversee the investigation, review and resolution of client-escalated issues as required.
- Follow established change control procedures to manage overall project scope.
- Provide project status to CBS management, the project team, and the client in a variety of different formats.
- Facilitate regular project team meetings including meetings with internal team members and client representatives.
- Develop standardized processes for small projects, which may not require full project management resources, to ensure successful outcomes for our smaller clients.
KíneoxProject Manager - EMEA | LATAM
Oct. 2022 - Mar. 2023- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Develop a project plan to track progress
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Measure project performance using appropriate systems, tools and techniques
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
KíneoxInternational Client Manager: Project Management / Customer Success
Oct. 2021 - Oct. 2022Madrid, Comunidad de Madrid, EspañaResponsible for the definition, implementation and performance results of KX SaaS Software solution: 1. Requirements gathering, process definition and end-to-end SaaS solution implementation
2. Tool performance monitoring after project’s Go Live
3. Data analysis on the customer interaction with the site and results retrieved throughout the month.
4. Customer Relations Management, building long-term trustable relations within both parties, ensuring client needs are met at all times
5. Performance / results reports design also monthly presentation delivered to the client plus regular follow up calls
6. Incident Management and customer support with the daily operation
7. Training sessions plan
8. Cooperation with sales and product team to analyse upselling and cross-selling options
9. Guide client to expand range of products and additional solutions linked to the original project to increase recovery amounts and improve efficiency and effectiveness rates
10. Project Management tools, like Jira or Trello to monitor ongoing projects 11. Strategy definiton on final customer approach
OpenbankRB Customer Relations Specialist (KAM)
Apr. 2021 - Oct. 2021Madrid, Comunidad de Madrid, España1. Develop strong and trusted relationship with customers through timely and accurate communications. 2. Manage high volume of customer enquiries to ensure excellent customer service and satisfaction. 3. Resolve customer issues in accurate and timely manner. 4. Develop new business opportunities in every customer communication. 5. Attend and conduct project status and review meeting with customers. 6. Validate and qualify new customers . 7. Coordinate calls, meetings and communications between business and customers. 8. Generate, mantain and upadate customer and business reports on periodic basis. 9.Assist in developing sales and marketing initiatives, also to develop and maintain sales incentive programs. 10.Assist technical and marketing teams in developing marketing materials and proposals. 11. New products project implementation.
BBVA en EspañaRB Financial Consultant (KAM)
Jul. 2019 - Apr. 2021Madrid y alrededores, EspañaInvestments
Loans
Banking Services
Insurance
Advise clients - key accounts- portfolio on investment products and services that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile, and preferences.
BBVA en EspañaRB Customer Advisor
Jul. 2018 - Jul. 2019Madrid y alrededores, EspañaRecommend banking services. Execute and negotiate follow through of implementation vehicles including insurance, investments, tax planning, debt management, estate planning, and other tasks quoted to client. Solicit clients actively via telephone, mail, referrals, etc.
MiriamMoca Language ServicesCEO&Founder MM Language Services
Dec. 2015 - Jun. 2018London, Reino UnidoFully qualified Native Spanish Teacher in the UK, GCSLTA (Graduate Certificate in Spanish Teaching to Adults) by ELE International, hold a MA in Spanish Studies and Literature. I have launched MiriamMoca Language Services to teach general Spanish, corporate/business lessons, groups, children and tutoring for GCSE and A Levels.
Square PieGlobal Operations Manager
Jul. 2015 - Dec. 2015StratfordEnsure smoothly running of the units. Team building and training according to the standards. Contributing to the expansion of the brand by managing end to end new stores projects.
Euphorium BakeryHR Operations Manager
Sep. 2014 - Jun. 2015I became part of the operations group support, working close to the Regional Operations Manager to assist into the development process of all HR matters in the Central London Group of the business, main duties:
- Leader / benchmark of 4 stores within the group
- HR Manager, to develop the whole group - 14 locations
- New Stores Project Lead
Euphorium BakeryMulti Site HR Manager
May. 2014 - Jun. 2015London, Reino UnidoOPERATIONS GROUP SUPPORT
- Leader / benchmark of 4 stores within the group - HR Coordinator - business development - 14 locations STORE TEAM
- Counseling, orienting and training employees; planning, monitoring, and appraising job results. - Identify potential candidates to be promoted
- Develop work relations with Tesco team
Euphorium BakeryMulti Site Store Supervisor
Feb. 2013 - May. 2014London, Reino UnidoSTORE TEAM
- Counseling, orienting and training employees; planning, monitoring, and appraising job results. - Identify potential candidates to be promoted
- Develop work relations with Tesco team OPERATIONS
- Ensure availability of merchandise and services
- Manage advertising, sales promotion, and display plans
- Deal with customer queries and complaints
- Ensure compliance with health and safety legislation
- Achieve financial objectives by analysis of wastage, orders and deliveries
- Maximize profitability
Euphorium BakeryStore Supervisor
Jan. 2013 - Feb. 2013London, Reino Unido
Euphorium BakerySales Assistant
Nov. 2012 - Jan. 2013London, Reino Unido
Universitat de LleidaAdministrator. Educational Planning.
Oct. 2011 - Aug. 2012Law's Faculty - Deanery
Universitat de LleidaUnit Director's PA
Oct. 2010 - Sep. 2011Unidad Técnica Central -Área de Catalogación de la Biblioteca de la UdL-
Universitat de LleidaOffice Administrator
Oct. 2009 - Jul. 2010Editorial UdL
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