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Work Background
Qatar Datamation SystemsAccount & Operations Manager
Apr. 2023 - Dec. 2024Qatar, Doha• Managed a portfolio of 50+ client accounts for IT Infrastructure and Networking projects with annual contract values exceeding QAR 40M.
• Developed and implemented account management strategies to enhance customer satisfaction and strengthen long-term partnerships.
• Monitored 30+ active tenders per quarter, prepared proposals, and coordinated timely submissions in compliance with regulations.
• Liaised with logistics, finance, and project teams to align resources and ensure smooth delivery of project worth up to QAR 50M.
• Acted as the key point of contact for escalations, ensuring high service standards and client retention.
• Produced monthly KPI reports for senior management, tracking revenue growth, pipeline activity, and project delivery metrics.
REGUS - IWG plc. Offices | Coworking | Meeting Rooms.Community Manager
Jul. 2017 - Mar. 2023Qatar, Doha• Oversaw operations across multiple business centres, ensuring service excellence for multinational clients and SMEs.
• Managed full P&L responsibility, occupancy planning, and revenue optimization to meet business objectives.
• Negotiated 100+ client contracts and renewals annually, maintaining client retention rate above 85%.
• Supervised and developed a team of 8 staff across administration, customer service, and facilities, reducing turnover by 20%.
• Implemented new SOPs and compliance frameworks, improving audit scores by 30% and reducing operational errors.
• Liaised with government agencies and regulatory authorities to ensure 100% compliance with local regulations.
• Resolved escalated client concerns and disputes, achieving 90%+ positive resolution feedback.
• Prepared monthly operational and financial reports for regional management, covering KPIs, occupancy, and client satisfaction metrics.
Salam Studio and StoresSenior Associate
Nov. 2015 - Jul. 2017Qatar, Doha Supported daily operations and delivered high-quality customer service, ensuring smooth store workflows.
Boblem serviceMulti Property Manager
Mar. 2012 - Oct. 2015Romania, Bucharest• Provided operational and administrative support for property services.
• Assisted with client onboarding, documentation, and contract processing.
• Supported vendor coordination and daily office management activities.
• Monitored compliance with local property regulations and maintained records.
Nouaopt ImobiliareAssistant Manager
Oct. 2010 - Mar. 2012Romania, Bucharest• Provided operational and administrative support for property services.
• Assisted with client onboarding, documentation, and contract processing.
• Supported vendor coordination and daily office management activities.
• Monitored compliance with local property regulations and maintained records.
CitibankAssistant Manager
Aug. 2010 - Oct. 2010Romania, BucharestInternship position
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