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Work Background
The Flow ConsortiumExecutive Coach & Organisational Design Specialist
Apr. 2024GlobalWorking with high-profile clients, I help collaboratively align and enable executive through teams to develop resilience, better outcomes and interactions, optimal human culture and performance, and communication so that organisations excel and stay relevant in a new landscape. Complexity and systems thinking, decision-making, team science, adaptive strategy, for-purpose operating models, team and individual interaction, psychological safety and true leadership exploration and coaching are core components of the innovative exploration and context-based transformations we enable.
Mozaic Services LimitedDirector Of Coaching
May. 2022 - Jun. 2024United KingdomMozaic is an independent service consultancy.
Mozaic Services LimitedExecutive/Agility/Complexity Coach
Jul. 2021 - May. 2022United Kingdom
Coventry Building SocietyAgility/Complexity Coach
Jul. 2021 - Apr. 2022United Kingdom
Finding ShoresDirector & Principal Consultant
Jun. 2021United KingdomCoaching, Consulting, Mentoring, and Speaking globally to sustainably enable Agility, Complexity, Distributed Working and Learning, from startup to enterprise and individual, team and executive level.
Expleo GroupAgile Coach (+!)
Mar. 2021 - Apr. 2021
bpAgile Coach
Mar. 2021 - Apr. 2021United KingdomAs a key part of the largest global transformation to date, helping bp units and teams explore new ways of working through fluidity, agility, and complexity. Focusing on psychological safety, collaboration and trust to deliver effectively amidst 3 major transformations. Holistically branching through value delivery to health and wellbeing to enable teams at all levels to sustainably evolve and deliver.
Involve Me LtdCoach/Consultant/Mentor in Agile/Lean/Cynefin/Complex/Teaching/Learning/more
Sep. 2018 - Dec. 2023SurreyI specialise in an adaptive, holistic ecosystem of frameworks including Cynefin/Complexity, Agile/Lean, Context-dowsing, strategic paradigms and much more to enhance management, innovation, disruption, value-delivery and communication in organisations from startups/SMBs to SME/Global Enterprise/Civil clients. This is based on a foundation of teaching how to teach and learn, patterns including enablement, engagement of people and teams cross-culturally/intra-organisationally via ethnography, and retention of usable information to support applicable understanding of Narrative, Human Learning, and Interaction to deliver full value.
Seagate TechnologyPartner Enablement & Technical training Consultant EMEA
Jan. 2013 - Apr. 2016My role is split into three critical areas across EMEA: - Partner Enablement, to ensure partners can effectively and technically support and complete the sales cycle to a high degree to build business and close deals; - EMEA Training, to ensure that partners have a high technical knowledge and understanding of Evault solutions; - Cloud Disaster Recovery - heading the technical training and implementations for partners to make them self sufficient and deliver true CDR These areas are all interlinked and I ensure enough crossover that partners are effectively enabled to offer Seagate data protection effectively and are very engaged with the solutions.
Sanctum PublishingWriter/Author
Jan. 2012SurreyAs a writer I publish Technical Guides to enhance professional skills such as training techniques, and also Fiction as Science Fiction and Fantasy novels and short stories. I am currently published by Sanctum Publishing in the UK . (As LinkedIn has an issue with links at the moment, I have listed them here.) An example of technical writing as a guide to effective professional Training techniques: Involve Me:
http://www.amazon.co.uk/Involve-Me-I-Will-Understand-ebook/dp/B00I48DAAC Fiction: The Serpent Calls: http://www.amazon.co.uk/Serpent-Calls-Christopher-Bramley-ebook/dp/B00QCUYCYC Notes on Dragons:
http://www.amazon.co.uk/Notes-Dragons-short-companion-Serpent-ebook/dp/B00O03P74M
CarboniteSenior Evault Partner Enablement & Technical Training Consultant Worldwide
Dec. 2007 - Sep. 2018EMEACarbonite acquired EVault April 2016. I continued to supply outstanding technical training, learning development, and enabling other trainers, as well as providing the best customer results and feedback globally from SMB to Global Enterprise for my work. During this time I further researched, collated and implemented the core set of practices supporting complexity, agile, lean, and specialist teaching and learning methodologies, which were reflected in my results and are now used in my current role.
EVault, A Seagate® CompanyTechnical Consultant UK
Dec. 2007 - Dec. 2012EMEA WestAs a Technical Consultant for Evault, the Data Protection arm of Seagate®. My role includes Pre Sales consultancy, Professional Services consultancy, Partner Enablement and Channel focus, external solution support, demo/trial installations, and training. Seagate has brought a cradle-to-grave approach for data storage physically, extending this with Evault on-premise through hybrids to Cloud Connected services to back up, restore, protect, recover, and migrate your data afterwards until end of life.
Fordway Solutions Ltd, WokingSenior Support Engineer
Aug. 2005 - Sep. 2007This role saw me on the support helpdesk as the most permanent member, in house 99% of the time. I did rarely go to customers or work remotely on a consultancy basis but much of my work was helpdesk based for internal and external clients. The client base was varied so I was exposed to a wide array of support requirements, examples including Citrix client and server maintenance and troubleshooting, Windows server AD and infrastructure setup, Commvault backup support, standard user admin, exchange server mail store dismounts, critical failures of business critical systems, basic network maintenance, and so on. I escalated to and worked with Microsoft, Novell, HP on a partner basis. Mainly I handled 2nd/3rd line support, calls being placed in my queue by default - I usually handled greater call volume than anyone else. If I was unable to resolve the issue it went to a specialist or I worked with another engineer. I was also responsible for weekly and monthly client/internal reporting and our backups. At one point I was the only support engineer for internal/external calls on the helpdesk, offering 1st-3rd line inclusive, which developed into a semi-knit team. My skill set expanded greatly here.
NHS (public sector)ESHIS Support Engineer
Mar. 2005 - Jun. 2005This role consists of field and office work, supporting doctors, medical staff, executives, standard users, technical users and many different types of setup in different areas (from surgeries to hospitals to PCT offices). Networking (LANs mainly), problem solving, machine rebuilding and 1st/2nd line support including Citrix are used daily; also in some of the areas covered on the rota, backup schedules are implemented. Mainly Dell equipment although HP/Compaq are used as well - servers, desktops, ipaqs, Fujitsu tablet pcs etc. Basic domain admin and maintenance are involved, along with printer and switch/hub maintenance. User levels supported range from technical to computer illiterate. Much of what I did at Rackspace and before has come into use in this varied role. I am also now familiar with certain bespoke setups and software (Physiotools, EMIS, Vision, Frontdesk, Workforce etc) and how they tie in with normal practise use.
EDS, UxbridgeDatacentre engineer
Jan. 2005 - Mar. 2005Working in a datacentre environment, I monitored and hands-on worked with cabling structures (Cat V, Fibre Optic, etc) and plans, corridor temperatures, basic server maintenance and covered shifts to ensure all machines worked smoothly and to liaise with outsourced engineers. Police databases on site meant I had to apply for a security clearance level to work here. This was not a long term contract and despite the datacentre practises gained here I moved on as it didn't utilise a large percentage of my skillset. Rackspace Managed Hosting, Uxbridge
February 2004 - December 2004 ITIS UK (entire department) I essentially worked as the only IT person for about 60 people, comprising 100% of the internal IT support (and many areas not in the original job description). I was responsible for desktops, the internal servers, permissions and shares, Goldmine, Navision, upper network topologies and securities, phone system (IP/digital), outsourced exchange provider and all email issues, MSDN ownership, 1st to 3rd line user support, inter company liaison for services (eg ISDN phone lines, HQ building tech repairs), inter-office security (network cameras), introducing new starters to the systems, database maintenance, the entire UK side backup schedule, & the entire domain. I built the domain up and redesigned the phone system, patched two office wings, set up conferencing pcs, organised the licensing, liaise with my US counterparts, and anything else that was required. All of my former skills were brought into play, and I learned many more new ones. I also set up people's signs and furniture, liaised to get office features fixed, generated reports for people on various statistics and health checks on servers, and set up a secure WAP for the laptops. I also enforced quotas, policies, and so forth, and served as the immediate on call for any issues raised.
RackspaceIT/IS
Jan. 2004 - Dec. 2004
SkyComputer Technician
Jan. 2000 - Dec. 2002London, United KingdomBroadcast Computing Support Technician covering the interactive and critical systems for Sky News, Sky Sports, Weather, and various other areas.
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