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Network Power<100 people
Roles
💸80%
Marketing
✨80%
Business Owner
🧨80%
Consulting
Geos
Work Background
Head of Customer Service Operations
TelstraHead of Customer Service Operations
Mar. 2016SingaporeBuild, manage and develop end to end operational capability to deliver a world class customer service experience. Lead the team to build connectivity between the International business and Telstra’s key operational support teams to ensure the business operates & administers infrastructure, products and service for our customers in an efficient and effective way putting the customer at the centre of everything we can do.
Head of Service Delivery, Asia
TelstraHead of Service Delivery, Asia
Jul. 2015 - Mar. 2016SingaporeLead the Asia Service Delivery Teams to provide customer services and solutions to Enterprise & Wholesale customers. Provide leadership, development and management of regional delivery teams across Asia through efficent delivery coordination and supplier management.
Head of Service Management, APAC
TelstraHead of Service Management, APAC
Feb. 2014 - Jun. 2015SingaporeHead the service management operations in the Asia-Pacific region, with ITIL qualified service management teams in India, Singapore, Hong Kong, China & Australia. Besides being the service relationship interface for our global customers, we are also the guardians of customer advocacy in the region.
Group Manager, Customer Service Management
TelstraGroup Manager, Customer Service Management
Jul. 2011 - Feb. 2014Brisbane, AustraliaAs Group Service Manager, Customer Service Operations, I lead and manage a team of service support consultants who provide service management for Enterprise & Government customers nationally. My role provides me with invaluable opportunities to coach & lead a diverse team, contribute to the improvement and development of people/systems, influence team members and stakeholder groups to promote and manage change, and also develop innovative solutions to promote customer advocacy.
Service Management Lead
TelstraService Management Lead
Jul. 2006 - Jul. 2011Brisbane, Australia
Graduate Program
TelstraGraduate Program
Feb. 2005 - Jun. 2006Brisbane, AustraliaCustomer Service Manager, Metro Area Management Business Analyst, Telstra Business Competitive Intelligence Analyst Implementation Manager, Telstra Enterprise & Govt. Deploy Lead, Telstra Consumer & Sales
Sales & Solutions Consultant
TelstraSales & Solutions Consultant
Mar. 2003 - Feb. 2005Brisbane
Market Development Executive
RanbaxyMarket Development Executive
Sep. 1996 - Oct. 1999Bangalore, India

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