Anita Rozentale - Sr Project Manager, Linedata

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Work Background

LinedataSenior Project Manager

Sep. 2018Latvia• Simultaneously managing 3-5 projects of different scale and duration (6mth - 3yrs, 100k - 500k) • Managing the full lifecycle of the projects (initiation to closure), project documentation • Change/enhancement management, budgeting, and scoping • Streamlined communication with stakeholders, management, and teams, increasing project efficiency • Relationship and remote team management • Implemented a proactive approach to risk/issue monitoring, resulting in quicker issue resolution • Managed customer and senior management expectations, mitigating risks and fostering positive project outcomes • Achieved 95% on-time project delivery by adapting project approach to Agile, Waterfall, or DevOps based on project complexity and client needs • Managed project budget by avoiding unauthorized overspending, while effectively handling scope creep and facilitating successful steering committee meetings • Conducted project kick-off meetings with 20+ stakeholders • Coached and mentored internal innovation project team members to enhance their skills and increase their knowledge of business plans and product prototype creation, resulting in 3 new product ideas

Parliament of LatviaAssistant to MP

Apr. 2021 - Jun. 2021Riga, Latvia• Increased social media engagement through strategic content planning resulting in increased visibility and awareness of personal brand • Ensured sufficient preparation for all meetings by thoroughly researching topics and producing detailed meeting notes

Ar pasaules pieredzi LatvijāNGO Project Coordinator (part time)

Apr. 2019 - Dec. 2019Riga • Managed the coordination and visual material creation for 7 monthly meetups • Facilitated communication with current and prospective members, NGOs, governmental bodies, partners, and sponsors • Ensured comprehensive and accurate notes for board meetings

Daisy GroupProject Manager

Nov. 2017 - Jun. 2018Southampton, United Kingdom• Improved project delivery efficiency with the introduction of tailored PRINCE2 methodology for Daisy Wholesale • Defined project objectives and developed comprehensive plans • Utilized MS Office tools (Project, Excel, Word) to effectively monitor project progress • Advocated for the interests of the customer/organization and offered advice and guidance • Improved project efficiency through strategic resource allocation, resulting in timely project completion • Conducted risk assessments to proactively address potential challenges • Collaborated with cross-functional teams to develop User Stories, thus adapting the product to the client and increasing the project success rate • Organised meetings, and prepared presentations • Took charge of the project team recruitment process, including CV reviews and interviews • Streamlined the project reporting process, delivering detailed weekly reports to customers and stakeholders, thus increasing client satisfaction • Evaluated project success, capturing valuable lessons to improve process efficiency

HSBC Retail Banking and Wealth ManagementComplaint Officer

Sep. 2017 - Oct. 2017Southampton, United Kingdom• Data entry • Spreadsheet manipulation to organize and analyze data effectively • Conducted thorough research to gather relevant information and insights • Ensured timely resolution of complaints through effective communication and collaboration with internal teams, resulting in increased customer satisfaction

Glasgow School of ArtCourse Representative

Sep. 2016 - Jun. 2017Glasgow, United Kingdom• Suggested, developed, and implemented solutions to problems • Advocated for the needs of 60+ students by gathering their opinions & presenting at 7+ staff/student consultative committee meetings, driving positive program changes • Contributed to institutional activities

BarclaysSenior Client Relationship Manager

Aug. 2015 - Aug. 2016Poole, England, United Kingdom• Engaged in effective communication with the Financial Ombudsman Service • Investigated and resolved customers' complaints, adhering to stringent deadlines whilst maintaining high-quality standards • Processed refunds and compensation for customers as required • Accurately documented all discussions and communications with the Financial Ombudsman Service • Prepared written materials • Constantly sought to enhance customer service procedures, policies, and standards • Utilized internal guidelines and processes to make or overturn decisions regarding complaints • Proficiently navigated in-house systems - Edostar, FullServe, Digital Library, Prequal, CCT, and Barclays Edocs

Bare Feet ProductionsProject Assistant

Sep. 2014 - Aug. 2016Poole, England, United Kingdom• Assisted the director with funding form completion • Designed posters for the play • Managed stage design for 3 successful events, resulting in increased audience engagement and positive feedback • Increased presence on social media by promoting the events using the footage of the shows • Assisted with the production of plays • Production project management

Poole LibrariesSocial Media Intern / Volunteer

Sep. 2015 - Jan. 2016Poole• Updated social media accounts with daily posts and information regarding events and workshops

Network RailPlanning Assistant (Infrastructure Maintenance)

Nov. 2013 - May. 2015Southampton, United Kingdom• Data entry (MS Excel spreadsheets) • Dealt with sensitive information • Represented the Delivery Unit in meetings • Archived, labeled, and maintained correct records • Resourcing (subcontract labor and small plant) • Communicated with contractors • In-house systems - COOM, PPS, NROL • Data entry (MS Excel spreadsheets)