Aon HewittBenefits Operations Manager (Project Manager)
Jan. 2012 - Dec. 2013Lincolnshire, IL- Led the planning and execution of projects, ensuring objectives were met and deployments were completed on time and within budget.
- Managed project control activities, including creating and maintaining detailed project plans, weekly status reports, IVR scorecard reports, and meeting minutes.
- Ensured projects were properly planned, staffed, and delivered according to specified time frames and budget constraints.
- Held responsibility for performance, cost, scope, schedule, quality, and the appropriate business metrics for each engagement.
- Coordinated staffing activities using a shared resource pool.
- Effectively communicated with the team regarding project plan development, status updates, and changes.
- Liaised with clients and internal teams to align on project planning, decision-making, and resource allocation, ensuring clear understanding of expectations and goals.
- Developed expertise in HR Portal Implementation methodology.
- Collaborated with clients to identify and resolve issues that could impact project scope and timelines.
- Worked closely with the configuration and offshore teams to ensure adherence to agreed project checkpoints.
- Managed project teams, providing guidance and mentorship to consultants.
- Fostered and maintained strong client relationships, ensuring high levels of client satisfaction.
- Supported business development efforts and assisted in the sales process, including project scoping and effort estimation for implementations.
- Identified opportunities to introduce additional service offerings to clients.