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Work Background
Uplink OutsourcingChief Executive Officer
Apr. 2022Florida, United States · Remote
TeleperformanceSenior Director Of Operations
Jan. 2021 - Mar. 2023
Call Center UniversityCEO
May. 2020 - Dec. 2020Nicaragua
OneLinkDirector Of Operations
Oct. 2020 - Nov. 2020Managua, Nicaragua
Opticall BPOManager of Business Development and Innovations
Jan. 2019 - May. 2020
Opticall BPOBusiness Intelligence and Continuous Improvement Manager
Apr. 2018 - Jan. 2019Managua
Opticall BPOBusiness Intelligence Manager
Dec. 2016 - Apr. 2018Managua, Edificio el CentroCurrently working for Stanton Optical, leading processes implementation, reviewing performance and designing action plans to drive results. In charge of creating processes that allow us to execute, measure and improve our performance to achieve our goals
SitelRegional Process Improvement Program Manager
Jul. 2016 - Dec. 2016
SitelProcess Improvement Project Manager
Feb. 2012 - Jul. 2016Work for SITEL in Managua nicaragua, as a process improvement Project mánager using lean/six Sigma metodology. Over a million dollars in savings on the projects I have handle. Great knowledge on Excel and statistics.
SitelWorkforce Analyst
Mar. 2011 - Feb. 2012
SitelSales Agent
Dec. 2010 - Mar. 2011
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