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Work Background
ParetoHealthSenior Underwriter
Jul. 2023Atlanta Metropolitan Area · Remote
Granular InsuranceSenior Underwriter/ Data Analyst
Dec. 2020 - Aug. 2023Philadelphia Pennsylvania, United StatesManage profitability of employer medical benefits book of business for groups of 150 employees to 10,000+ with higher-than-expected profit margins, retention, and customer satisfaction across the board year over year 2021-2022 managed development of several new initiatives including but not limited to: creating underwriting manuals, supported the integration of underwriting file structure with Salesforce site and ATS tracking system, and created productivity tools used across the matrix of the organization Attention to detail with the ability to quickly identify information by categorizing, estimating, recognizing differences or similarities in minute data sets from benefits brokers across the country Evaluate client data for the determination of rates for Granular’s insurance products in a manner that is consistent with guidelines and sound actuarial principles
WhoseYourLandlord (WYL)Community Engagement Liaison
Mar. 2019 - Feb. 2020Greater Philadelphia AreaProvided assistance with community outreach, including but not limited to making phone calls, distributing flyers to get reviews for the platform, and communicating with community partners, etc. Ensured that materials for community outreach events were available including copying flyers, and transporting supplies and ensure food and beverages are ordered Tracked receipts for all costs related to food, venue cost and fees at all community events Support planning, organizing, and execution of community events, including taking notes and developing, distributing, and collecting surveys and canvassing communities as needed Informed community stakeholders of possible partnerships and available resources
Dwell City SolutionsFounder
Feb. 2019 - Aug. 2023Greater Philadelphia AreaDwell City Solutions helps landlords reduce evictions by finding jobs for their tenants.
Dwell City LLCFounder
Feb. 2018 - Aug. 2023Greater Philadelphia AreaFounder of a social impact organization that is disrupting the affordable housing industry by creating 10K additional units of affordable housing by 2030.
CignaUnderwriter I
Mar. 2017 - Jan. 2019Greater Philadelphia AreaManaged an assigned book of business, focused on attaining profitable growth, persistency, and earnings Performed case-specific risk assessments Responsible for account level rate development and conducting customer negotiations with Sales on a complex book of business Developed and monitored account earnings plans to achieve growth and profitability Developed strategic recommendations related to market competition, products, services and pricing Partnered with sales department and brokers to deliver customer presentations and acts as financial consultant on case-specific issues Influenced underwriting best practice and provided input to matrix partners on product development and pricing
CignaUnderwriting Senior Associate
Jul. 2016 - Mar. 2017Greater Philadelphia AreaManaged an assigned book of business, focused on attaining profitable growth, persistency, and earnings Performed case-specific risk assessments Developed strategic recommendations related to market competition, products, services and pricing Partnered with sales department and brokers to deliver customer presentations and acts as financial consultant on case-specific issues
CignaMedical Underwriter
Jan. 2016 - Jul. 2016Greater Philadelphia AreaResponded to all customer inquiries within time standards Reviewed a medical review from a Nurse Case Manager when necessary Met all service & performance metrics and expectations Adhered to all legal/compliance requirements
NANTHEALTHClient Support Analyst
Oct. 2013 - Jan. 2016Greater Philadelphia AreaAnswered phones and responded to client requests following a defined support process Maintained a positive, empathetic and professional attitude towards customers at all times Resolved customer issues through phone, chat, and email. Answered how-to-questions and help customers navigate a variety of workflows within NaviNet and Eviti Provided timely follow up and status updates for all customer service and technical support requests Ensured all support requests, follow-up and resolution notes are appropriately documented Maintained customer satisfaction based on specific measurement criteria
PECO, an Exelon CompanyCustomer Consultant
Feb. 2012 - Sep. 2013Philadelphia, PennsylvaniaProvided the best possible service to PECO electric and gas customers, hands down Answered customer's inquiries in a timely manner, adhering to strict guidelines furnished and obtained information in connection with service orders, electric and gas emergencies, service changes and other customer requests
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